product registration

[sprsmile]

I've purchased the WavePad and installed in my PC A.

Somehow, the PC A clashed and I need to use the WavePad in PC B.

I found from my e-mail the registration details, user name, address, validation key and so on.

when I tried to register with the above information, it keeps saying I've input wrong information.

 

I understand that providing customer support cost money, but shouldn't they stand behind what you sell, at least by letting me to use the software in other pc?

 

If someone could tell me how I can keep using what I bought, I will really appreciate it.

 

Thanks~~

[Guest nchto]

Please read http://www.nch.com.au/support/reg.html#reinst

[musikone]

I've purchased the WavePad and installed in my PC A.

Somehow, the PC A clashed and I need to use the WavePad in PC B.

I found from my e-mail the registration details, user name, address, validation key and so on.

when I tried to register with the above information, it keeps saying I've input wrong information.

 

I understand that providing customer support cost money, but shouldn't they stand behind what you sell, at least by letting me to use the software in other pc?

 

If someone could tell me how I can keep using what I bought, I will really appreciate it.

 

Thanks~~

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What do you mean when you say that PC A "clashed"?

 

Do you mean "crashed"?

 

If so, I do not understand why you don't just "uncrash" PC A and reinstall the WavePad application on this computer after it is working again. Did you not keep a backup copy of the application in a safe place for use in a new installation on the _same_ computer, in the event of such an accident?

 

Or am I missing something that is obvious, but not to me?