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SUPPORT foot pedal


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I have the USB AltoEdge foot pedal, and I am having problems. I have always used it easily, but this morning there was some kind of update when I opened Express Scribe and I accepted it and it opened up. Then my foot pedal wouldn't work on the right for rewind. I can fast forward but I can't rewind with my foot pedal. I have also had the issue of it not putting in time stamps where I want them even though I did set them up fine and it used to work. I need help! Please add comments. I have tried to find an email that will work but all the ones I have are no reply ones.

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