On Hold Music When Transfered to Group

[SecurityAdmin]

The Problem:

Callers transferred to a ring group or queue from IVM's attendant hear dead silence until the call is answered. I've tried each of Axon's multiple options for the Ring Group and set the group to link to the IMS-On hold player, use Basic Hold Chimes, and just ring. None work.

 

Outside callers can hear and interact with the IVM's auto attendent, talk to users who the auto attendent transfers them to and interact with the voice mail system. But hear nothing when being transferred to a Ring Group or Queue

 

Awkwardness:

• Internal callers can dial a Ring Group or Queue directly and hear hold music or ringing until someone in the ring group answers. Ring Groups and Queues work internally.
  

Troubleshooting:

• I've changed the Axon Ring Group from 701 to 702:
  
• Un-Installed and reinstalled.
  
• With only Axon installed, and without the use of IVM or IMS: Axon forwards all incoming calls on our external number to 701. Everything works great if the call is not being transferred from IVM.
  
• Tried this on two separate computers. One a basic desktop running windows XP. The other, a collocated virtual machine running Windows 2003 and no sound card.
  

 

Please reply to axon@nym.hush.com

 

Thanks!

 

-Brian

 

Windows 2003 server | Axon: 1.09 | IMS: 3.07 | IVM: 3.07