syncopepper Posted March 14, 2023 Share Posted March 14, 2023 I used Express Scribe on free trial to transcribe an MP3 file on my Windows 11 laptop. The results were great, so I paid for a license but it hasn't worked since. I saved and plugged in my license number but unfortunately, I accidentally deleted the email confirmation not knowing there is no other place to find a phone number for support. So now I am stuck. I can load the file but it will not transcribe. I have used the same MP3 that worked fine before my purchase. I have been loading, deleting, and reloading several files but none work. Are there Windows speech-to-text modules that are required but that somehow are not working after I entered my license number? Is there anyone listening? Do I need to chalk up my license purchase to a bad experience and move on to another product? Very frustrating! Link to comment Share on other sites More sharing options...
RVM Posted March 24, 2023 Share Posted March 24, 2023 Hi, best to send a support ticket for that through this link here: https://www.nch.com.au/support/supportcontact.html Link to comment Share on other sites More sharing options...
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