Amount Due showing as greater than Invoiced Amount

[RichieB]

Hi,

I have an issue where I have two invoices which have already been sent to our customer but are now showing with a higher 'due' amount compared to the amount actually invoiced.  

When I apply the customer payment, this then leaves an outstanding balance on the invoice, even though the invoice has actually been paid.

Is there a way correct this.

Thanks

 

[Jsalgado]

In this case go to the "Customer List",  locate the customer you are having issues with the right click on it. Finally, select the option called "Recalculate Customer Balance". 

Try this and let us know.

 

[RichieB]

Hi, I've tried this and sadly it's not changed.   

I think that the error is linked to a credit note that was originally applied to the invoice.  When the payment came in the customer had paid the full amount, so the credit note was un-done and the full payment applied to the invoice.     It looks like rather than removing the credit note, the system has added the credit note value to the invoice total, but has not deducted the credit note when it was cancelled.

A bit strange but hopefully sortable.

[RVM]

You can add a negative value to the credit note then recalculate customers balance