addressed After upgrading to V11.38 (using vpsetup.exe) - sound distortion on videos that previously worked OK

[PeterK]

Previously using v10.47 of videopad and I had created a video from screen captures and mobile phone footage.  The sound was fine.

After upgrade to v11.38 [ ABOUT:Videopad v11.38 64bit Mar 28 2022 18:26:49 ] the sound was distorted.  Initially I down graded to v10.47 and all worked again.

Check in the community there were issues previous fixed by: -

1.  v10.84, open OPTIONS | MEDIA tab and UNcheck the box that reads:  Automatically normalize audio volume of external audio/video files.
2. Close VP.
3. Relaunch VP.

This did not help.

I downloaded and installed an older version - V11.34 and this did not cause issues with the sound.

Rather than use vpsetup.exe ..  I downloaded and installed the file from the oldversions.

videopad-11-38-2022-03-29-64bitpaid.exe  [ ABOUT: Videopad v11.38 64bit Mar 28 2022 18:42:58 ]

This file states a different time to the software installed using vpsetup.exe.

Loaded from...
http://www.oldversiondownload.com/oldversions/videopad-11-38-2022-03-29-64bitpaid.exe

Note: Date 2022-03-29 on file . Not 28th as in 'About' menu.

The sound on the video is now working as before.
 

[borate]

Can't replicate the issue, using the latest 64-bit download... https://www.nchsoftware.com/download/videopadsetup64.exe

If the problem crops up again please share a file that does this, and the version #, and someone will check it out.  Upload the file/s to a free server, such as Google Drive or MS OneDrive, get a shared (public) link, copy the link and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum.  When using Google Drive, if necessary change "restricted" to "anyone with link can view."

[PeterK]

Borate, thanks for getting back to me.

In videopad, I did check for upgrade and was directed to the page - https://www.nchsoftware.com/videopad/versions.html

The windows installation file https://www.nch.com.au/components/vpsetup.exe was downloaded.  Running this performs the upgrade.

 Directory of C:\Users\petak\Downloads

02/04/2022  16:13         6,890,472 videopad-11-38-2022-03-29-64bitpaid.exe
03/04/2022  09:06         6,890,472 videopadsetup64.exe
03/04/2022  09:10         5,817,832 vpsetup.exe

The first two files, the one you used and the one I found, both seem the same. Whereas vpsetup.exe seems different.

Rolling back to v10.47 and re-upgrading using vpsetup.exe does not reproduce the issue now. The sound works OK. 

In the investigation I also did a v10.47->v11.34->v11.38, so the rollback was two steps before I re-ran the upgrade. Maybe this affected something.

I'll check next time I upgrade.

 

Thanks.

[borate]

There's no mandate to upgrade if the release you have is doing the job.  Sometimes it's best to wait and see if quirks surface.   Newer versions can always be test driven - licensed or not.