addressed Novice multi-video tracks question.

[Badmagic]

Quick question, was knocking together something for a friend, desktop capture at 3840x2160@60 and webcam at 1920x1080@30 separately (two separate video files), I'm able to import them and edit the timeline and position the webcam where/when required just fine, the preview looks good on review but on playback of the file produced by Videopad the webcam playback is just frozen...  

Is this something I can fix with changing settings or is it a hardware thing.

System in use is:

CPU: AMD Ryzen 9 5900X @4.5

GPU: Asus RTX 3800 TUF

RAM: 32 GB (2x16) DDR4 @3600

O/S: Win 11 Pro x64 (21H2)

From what I've read this setup should be sufficient to the task at hand but, any ideas or idiosyncrasies with the settings to help with this would be appreciated.  For the time being I've gone back to just capturing the cam and desktop together with multiple audio tracks but its far from optimal as the cam is overlaid throughout the recording. 

[borate]

What's the format and length of each of the two files?  Have any effects, speed changes or transitions been applied?  What are the export settings?

Install the latest version.  For licensed users upgrades are free for up to six months from purchase date.  After that, VP will continue to fully function but a fee will be required in order to register the newest.  Retain your old install file and registration info.

If no change please share the project.  Someone here will come up with an answer for you.  Follow each of these 4 steps closely...

Share your project.  Someone will take a look and come up with a fix.  The process is easy, quick and can be done privately.  Just follow these steps...

•     Back up --- With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
•     Upload ---  Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER.    Do NOT upload the individual VPJ or export file. 
•     Get link --- Get a public link.  If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" 
•     Share ---     Click COPY LINK | DONE.  Paste that link here, or click the folder at the top-right of this forum to message it privately to me.  It won't be shared.

          *    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.