addressed Abnormal exception crash

[James Young]

I worked on something for DAYS. It hung up, and now freezes at the initializing cache:

Videopad Video Editor has crashed because of an abnormal exception. Help us fix this problem..... blah blah blah

Please.... help. This is for someone's anniversary.

TIA

[borate]

Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves.  Using Save Project Files (no AS) will overwrite.  From the HOME tab, that choice is available by clicking the chevron to the right of the Save Project button on the toolbar.   That way you're protected.;  double-clicking the VPJ file will load the project.

Close and reopen Videopad without loading the project.  Click OPTONS | DISK tab and Clear Unused Cache Files.  Close and reopen again and load the project.

If no joy, install the latest release.  For licensed users upgrades are free for up to six months from purchase date.  After that, VP will continue to fully function but a fee will be required in order to register the newest.  Retain your old install file and registration info.

Still having problems?  Share the project and someone here will check out the issue.  Just follow this, step-by-step...

•     Back up --- With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
•     Upload ---  Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER.    Do NOT upload the individual VPJ or export file. 
•     Get link --- Get a public link.  If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" 
•     Share ---     Click COPY LINK | DONE.  Paste that link here, or click the folder at the top-right of this forum to message it privately to me.  It won't be shared.

          *    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

[James Young]

Thank you. I ended up reloading the software and it corrected it. I Exported the video and thanked the gods.