IrvS Posted November 5, 2021 Share Posted November 5, 2021 Upgraded to VideoPad 10.96 this morning and now all videos, mp4, created are black with only the sound playing. Running Windows 7 Prof. SP 1. Uninstalled 10.96 and installed 10.95 (that worked properly before) but same problem. Seems that 10.96 changed somethng that is affecting 10.95. Any help appreciated. Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 Install this version and let us know how it goes. Link to comment Share on other sites More sharing options...
IrvS Posted November 5, 2021 Author Share Posted November 5, 2021 Hello. Seems to work only when I create a new vpj file. still only shows a black video when I use a previously created vp file. Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 Perhaps there was corruption? Prior to beginning a new project, Clear Unusued Cache Files, under OPTIONS | DISK tab. Take a minute to share the project and someone here will check it out. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file. Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. Link to comment Share on other sites More sharing options...
IrvS Posted November 5, 2021 Author Share Posted November 5, 2021 Sorry, I do not see a Disk tab on version 10.96. Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 The OPTIONS | DISK tab... Link to comment Share on other sites More sharing options...
IrvS Posted November 5, 2021 Author Share Posted November 5, 2021 Thanks for the direction. I have uploaded the backup files to: https://drive.google.com/drive/folders/1b8rtHIKHlDZxOeIp3luvYwVNGOMotiTg?usp=sharing I opened a short previously created project file. Thanks. Irv Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 As normal as can be, using v10.96. Link to comment Share on other sites More sharing options...
IrvS Posted November 5, 2021 Author Share Posted November 5, 2021 The mp4 uploaded plays normal and not a black screen? Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 Precisely. Nothing is amiss. What are your PC's specs? CPU/GPU/RAM Confirm that the video driver and Direct-X are up to date... https://www.nch.com.au/kb/10265.html Record_2021_11_05_12_10_16_494.mp4 Link to comment Share on other sites More sharing options...
IrvS Posted November 5, 2021 Author Share Posted November 5, 2021 Interesting finding: The mp4 in the backup folder runs properly if run from the gdrive folder and on an iPad Mini. But not a saved folder on my Windows 7 system. 8 GB Ram. i3-2370M CPU 2,40 GHz. Built in graphics on a Toshiba Tecra 15.5 inch laptop. It has been working fine for over one year except for today. I have to check on the driver files. Will do that now. -0-0- Up to date video driver and no problems found for the Direct-X. Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 Checked on an I3 PC as well. Good as gold. Shut down Videopad. Using Windows Explorer (the file manager) to to "C:\Users\<account name>\AppData\Roaming\NCH Software\Components." Delete all files in that folder. Reboot. Reinstall Videopad. Link to comment Share on other sites More sharing options...
IrvS Posted November 5, 2021 Author Share Posted November 5, 2021 I tried that twice before. I am working on a workaround to run the black screen mp4 through a conversion program, Any Video Converter Freeware, and it brought back the video. At least it has worked twice now. So I will see if it continues to work. At least I do not have to recreate everything. Thanks for your help. Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 Do you see video when using this version? Link to comment Share on other sites More sharing options...
IrvS Posted November 5, 2021 Author Share Posted November 5, 2021 Can this version be installed without affecting 10.96? The workaround seems to be working. Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 It can be installed, tested, then 10.96 reinstalled. Link to comment Share on other sites More sharing options...
IrvS Posted November 5, 2021 Author Share Posted November 5, 2021 I will give it a try after I complete my current project which should be some time next week. I will reply at that time. Thanks. Link to comment Share on other sites More sharing options...
borate Posted November 5, 2021 Share Posted November 5, 2021 That it previously succeeded, or does when loaded from 'g' hints that there's a PC issue. No harm in checking the file system by invoking the administrative command prompt and running... CHKDSK c: /r Link to comment Share on other sites More sharing options...
IrvS Posted November 6, 2021 Author Share Posted November 6, 2021 Will give it a try. Thanks. Link to comment Share on other sites More sharing options...
IrvS Posted November 8, 2021 Author Share Posted November 8, 2021 At this point it seems to be a problem with Windows Media Player. Another player, VLC, works well. I will just use that one for now as the default mp4 player. Thanks. Link to comment Share on other sites More sharing options...
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