addressed Creating video mp4 files

[IrvS]

Upgraded to VideoPad 10.96 this morning and now all videos, mp4,  created are black with only the sound playing. Running Windows 7 Prof. SP 1. Uninstalled 10.96 and installed 10.95 (that worked properly before) but same problem. Seems that 10.96 changed somethng that is affecting 10.95. Any help appreciated.

[borate]

Install this version and let us know how it goes.

[IrvS]

Hello. Seems to work only when I create a new vpj file. still only shows a black video when I use a previously created vp file.

[borate]

Perhaps there was corruption?  Prior to beginning a new project, Clear Unusued Cache Files, under OPTIONS | DISK tab.

Take a minute to share the project and someone here will check it out.  The process is easy, quick and can be done privately.  Just follow these steps...

•     Back up --- With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
•     Upload ---  Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER.    Do NOT upload the individual VPJ or export file. 
•     Get link --- Get a public link.  If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" 
•     Share ---     Click COPY LINK | DONE.  Paste that link here, or click the folder at the top-right of this forum to message it privately to me.  It won't be shared.

          *    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

[IrvS]

Sorry, I do not see a Disk tab on version 10.96.

[borate]

The OPTIONS | DISK tab...

[IrvS]

Thanks for the direction.

I have uploaded the backup files to:  https://drive.google.com/drive/folders/1b8rtHIKHlDZxOeIp3luvYwVNGOMotiTg?usp=sharing

I opened a short previously created project file.

Thanks.

Irv

[borate]

As normal as can be, using v10.96.

[IrvS]

The mp4 uploaded plays normal and not a black screen?

[borate]

Precisely.  Nothing is amiss.  What are your PC's specs?  CPU/GPU/RAM

Confirm that the video driver and Direct-X are up to date...   https://www.nch.com.au/kb/10265.html

[IrvS]

Interesting finding: The mp4 in the backup folder runs properly if run from the gdrive folder and on an iPad Mini. But not a saved folder on my Windows 7 system.

8 GB Ram. i3-2370M CPU  2,40 GHz. Built in graphics on a Toshiba Tecra 15.5 inch laptop.

It has been working fine for over one year except for today.

I have to check on the driver files. Will do that now.

-0-0-

Up to date video driver and no problems found for the Direct-X.

[borate]

Checked on an I3 PC as well.  Good as gold.

Shut down Videopad.  Using Windows Explorer (the file manager) to to "C:\Users\<account name>\AppData\Roaming\NCH Software\Components."

Delete all files in that folder.  Reboot.  Reinstall Videopad.

[IrvS]

I tried that twice before. I am working on a workaround to run the black screen mp4 through a conversion program, Any Video Converter Freeware, and it brought back the video.

At least it has worked twice now. So I will see if it continues to work. At least I do not have to recreate everything.

Thanks for your help.

[borate]

Do you see video when using this version?

[IrvS]

Can this version be installed without affecting 10.96? The workaround seems to be working.

[borate]

It can be installed, tested, then 10.96 reinstalled.

[IrvS]

I will give it a try after I complete my current project which should be some time next week.

I will reply at that time.

Thanks.

[borate]

That it previously succeeded, or does when loaded from 'g' hints that there's a PC issue.

No harm in checking the file system by invoking the administrative command prompt and running...   CHKDSK c:  /r

[IrvS]

Will give it a try. Thanks. 

[IrvS]

At this point it seems to be a problem with Windows Media Player. Another player, VLC, works well. I will just use that one for now as the default mp4 player. Thanks.