Michele Heuser Posted February 4, 2021 Share Posted February 4, 2021 I am able to download a MP4 to my express scribe. The file is there but it will not play. Please advise Thanks Michele Link to comment Share on other sites More sharing options...
Kim 1318 Posted February 5, 2021 Share Posted February 5, 2021 Does it happen with all mp4? Does the file plays outside of Express Scribe? Link to comment Share on other sites More sharing options...
Michele Heuser Posted February 5, 2021 Author Share Posted February 5, 2021 Yes the file plays outside of Express scribe. It's on all MP4 files Link to comment Share on other sites More sharing options...
TECH Support Posted February 8, 2021 Share Posted February 8, 2021 Video playback is only available on the professional licensed version of the program¡ Do you have this type of licensed? Otherwise video won't work. Please let us know. Link to comment Share on other sites More sharing options...
Michele Heuser Posted February 8, 2021 Author Share Posted February 8, 2021 Yes, I have the professional version but it did work when I had the other version also Link to comment Share on other sites More sharing options...
Jan C Posted February 12, 2021 Share Posted February 12, 2021 On 2/8/2021 at 9:57 AM, Michele Heuser said: Yes, I have the professional version but it did work when I had the other version also I am having the same problem. I have lost work today because of it. Link to comment Share on other sites More sharing options...
Kim 1318 Posted February 12, 2021 Share Posted February 12, 2021 if you do have a Pro license and you still cannot play the videos you might want to reach out to NCH Tecnical support, you can submit a ticket on this link: https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
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