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MJ


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Having been a loyal NCH Sound Expresscribe user/customer over the past 15 years, I was surprised to find overnight (Xmas Day) my Expresscribe stopped playing/loading M4A/MP3/DSS files. I was helped by many kind helpdesk staff (thank you Simon, Irish, Rusty, Gigi) but despite repeating their instructions to uninstall/ delete temp files/reload etc etc I could not load a newer (or even older version). I evne paid to subscribe to the latest Version (V 9.25) but now this will not play DSS, M4a, MP3 files!  I started using Switch to convert my files to the WAV/WMA and now of course NCH Sound want more money off me for the paid version. Surely if something doesn't work, and helpdesk can't resolve it, then the right thing to do by such a company is to allow me to continue using it by supplying me with a gratis version of Switch file converter? Anybody else out there got the same problem?    

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  • 3 weeks later...

I am having the same problem with a just-purchased version of 10.1.  I use another program to create MP3 files and WAV files, and neither work with the v10.1.  Did you ever solve your issue? I can create mp3 and wav files using other programs that work.

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Solved the problem with the other program.  The wav or mp3 files won't work with "stereo" on the recording channel input.  Works with a "mono" input.  Ironically, I had this issue with earlier versions of ExpressScribe, but not the more recent ones, until version 10.1.  

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