onlye Posted February 11, 2020 Share Posted February 11, 2020 I just started Express Invoice (paid license for plus). When it started it said there was an update. So I ran the update. NOW the software won't run because it was an "UPGRADE" to a new version and I have to pay to run my software. I would not have "updated" if I had been informed this was actually a you have to pay for it UPGRADE. This approach my NCH makes me question the multiple purchases I have made. Total lack of integrity. I did know there was an UPGRADE but after trying numerous times to determine what benefit was there I could never find any. So why would I give NCH $80 for tricking me into something of no value. HOW DO I GET BACK TO MY PREVIOUS VERSION SO I CAN USE THE SOFTWARE? very pissed off customer Link to comment Share on other sites More sharing options...
Wes Posted February 12, 2020 Share Posted February 12, 2020 Ive had the Same trouble and now the Update doesn't even work properly on my MAC!! Link to comment Share on other sites More sharing options...
drew_001 Posted April 1, 2022 Share Posted April 1, 2022 greetings guys. I know it can be frustrating but I have always found NCH to be incredibly decent peeps. I bought their Debut and Video Pad and worth every cent. Was using Adobe After Effects and Premiere and just found that Video Pad could bang out things most of what I need otherwise using Divinci Resolve and bailed out of Adobe but I digress. Debut is amazing and I like to support companies that work hard. I mean, look at all the products NCH offers. Sure I can use Audacity or something but they create very powerful yet simple tools. When I bought the products back in dec 2019 I carefully read what they wrote and it was something like "you get free upgrades for 6 months" something to that effect. Debut version 5.68 so even if I tried to manually upgrade to version 6.x I would take pause and investigate first. So on one hand that was there and told to on, on the other hand I understand your frustration cuz the Upgrade Now kinda button is sitting there. Send them an support ticket or talk to billing and I doubt you will be let down. They survive on happy customers and word-of-mouth. Recently I reached out to NCH about versions and was given a link to prior release downloads. Also never delete the email with your serial number and REGISTRATION CODE sent to you. Or print it and put it in a safe. -drew Link to comment Share on other sites More sharing options...
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