Partially paid invoice does not show on statement

[pls]

I have a customer who has one outstanding partially paid invoice with $95 remaining to be paid.

In the customer list, this customer shows a zero balance. Running a statement for this customer shows the invoice as "Partially Paid" with a Debit of the original amount and no Credit. The balance does not change at this line and ends up as zero.

"Recalculate Customer Balance" does not fix the problem.

Why isn't this invoice included in the statement balance?

I am running Express Invoice v6.01 on Windows 10 v1809.

As an aside, when you run a statement and select "Save Statement as PDF", where does it get saved? I was expecting to see a Save File dialog but did not get one.

  Thanks,
    ++PLS

 

[Jsalgado]

In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=ExpressInvoice&support

We might ask you to send the a back up of your data for us to check.