phonesue Posted May 20, 2006 Share Posted May 20, 2006 We have transferred the location of our IVM Answering Attendant. On the new computer I have downloaded the trial IVM to test, loaded the OGM file from the old computer, and verified that IVM and the new voice modem I installed play together. I can hear the OGM using the simulator. However, when the number is dialed, IVM answers ... then silence ... then the default system "Goodbye" is heard. Does anyone have an idea where I should look to solve the problem? Any help appreciated. ~ Sue Link to comment Share on other sites More sharing options...
Inspire Posted July 21, 2006 Share Posted July 21, 2006 I had the same issue, you will notice the system is looking for your original template wav file but since you deleted it and created a new one it never looks in the right location for it. Playing of of OGM sounds okay it is just when someone calls in or a test call when it happens I bet. Im sure there is a better fix but I had to load the sample IVR set again then overwrite the audio clips to get around it. Link to comment Share on other sites More sharing options...
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