Outbound call

[lawrence]

Dear colleagues

 

I have 5 VOIP lines configured on the IVM. When a caller dialls say on line1 and s/he wants to get assistance from the callcentre the IVM would prompt the caller to press 1. If the caller press 1 then the IVM calls the outbound.exe plugin and dials 123. The callcentre phone rings but when called phone answers the caller and called parties would not be able to set up the conversation.

 

 

The following are the log details of the above discribed activity.

 

17:33:12 Caller pressed key [1]

17:33:12 Command - Go

17:33:12 Open OGM: dial

17:33:12 Run plugin: C:\Cultel\outbound.exe 123

17:33:12 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\dial.wav

17:33:12 Plugin did not return before OGM finished playing - aborting plugin

17:33:12 IVMAPIAddOutboundNumber 123

17:33:12 Making outbound call to 123

17:33:12 Initiated sip call to: 123

17:33:14 Call answered

17:33:14 Outbound call [123] dialing complete

17:33:20 Outbound call 123 [Answered] (Machine)

17:33:20 Outbound call answered but failed - OGM Default Answering Message not valid

17:33:20 Play system prompt: GoodBye

17:33:21 Call has disconnected

17:33:21 Call disconnected

17:33:36 Call has disconnected

 

Would anyone help please? Thanks.

 

Lawrence