SallyG Posted January 23, 2016 Share Posted January 23, 2016 Hi, This is the second time this has happened. When my customers pay their invoices in installments the system seems to "lose" amounts outstanding when posting the partial payments against the invoice. This time my customer owes £155.89, and this is what is showing on the statement, and when you add up the invoices and receipts on the system it comes to this figure. However when the invoice was raised it stated there was an unallocated payment against this invoice (which there wasn't) - and now there is only £20.89 available to allocate against - ie whatever the customer payment system is picking up it does not contain the correct information As the statement adds up to the transactions I can find how can I track down what is happening with the customer payments system to sort it out? Thank you Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now