SallyG

Hi, This is the second time this has happened. When my customers pay their invoices in installments the system seems to "lose" amounts outstanding when posting the partial payments against the invoice. This time my customer owes £155.89, and this is what is showing on the statement, and when you add up the invoices and receipts on the system it comes to this figure. However when the invoice was raised it stated there was an unallocated payment against this invoice (which there wasn't) - and now there is only £20.89 available to allocate against - ie whatever the customer payment system is picking up it does not contain the correct information As the statement adds up to the transactions I can find how can I track down what is happening with the customer payments system to sort it out? Thank you