Guest jafang Posted March 2, 2006 Share Posted March 2, 2006 Hi Guys.. The caller ID on the phone shows 650-253-0000 the IVM caller ID Announce it as 6502530000 is there a way to put a dash between the numbers like this 650-253-0000 or to put a comma to delay. Thanks Link to comment Share on other sites More sharing options...
PHONEGUY Posted March 12, 2006 Share Posted March 12, 2006 No you cannot change it - why do you want to? Link to comment Share on other sites More sharing options...
MidwestPlains Posted March 16, 2006 Share Posted March 16, 2006 The phone number is 11 separate digits 6-5-0-2-5-3-1-2-1-2 not a single number such as six billion five hundred and two million five hundred thirty one thousand two hundred and twelve. Having this announced is worthless. By the time I figure out what number just dialed from across the room, the caller has already left a message and moved on. With having the dashes work as seperation, there is a fighting chance that we can understand the number. I personally just turn it off all together and use a seperate speaking caller ID box designed to announce the number correctly. CID is formated for reading not speaking. I understand the complexity of seperating numbers from names to announce correctly, so I assume this was just an extra feature somebody through in and is not a key feature. However, a little effort to confront this issue would have been nice. No you cannot change it - why do you want to? <{POST_SNAPBACK}> Link to comment Share on other sites More sharing options...
PHONEGUY Posted March 17, 2006 Share Posted March 17, 2006 The phone number is 11 separate digits 6-5-0-2-5-3-1-2-1-2 not a single number such as six billion five hundred and two million five hundred thirty one thousand two hundred and twelve. Having this announced is worthless. By the time I figure out what number just dialed from across the room, the caller has already left a message and moved on. With having the dashes work as seperation, there is a fighting chance that we can understand the number. I personally just turn it off all together and use a seperate speaking caller ID box designed to announce the number correctly. CID is formated for reading not speaking. I understand the complexity of seperating numbers from names to announce correctly, so I assume this was just an extra feature somebody through in and is not a key feature. However, a little effort to confront this issue would have been nice. <{POST_SNAPBACK}> OK - I see your problem. Do you recognize the customer by the Caller-ID? If so there are a couple of ways to work around this. Let me know and I'll see if I can help alan@norstarservice.com Link to comment Share on other sites More sharing options...
doninasutin Posted March 17, 2006 Share Posted March 17, 2006 The phone number is 11 separate digits 6-5-0-2-5-3-1-2-1-2 not a single number such as six billion five hundred and two million five hundred thirty one thousand two hundred and twelve. Having this announced is worthless. By the time I figure out what number just dialed from across the room, the caller has already left a message and moved on. With having the dashes work as seperation, there is a fighting chance that we can understand the number. I personally just turn it off all together and use a seperate speaking caller ID box designed to announce the number correctly. CID is formated for reading not speaking. I understand the complexity of seperating numbers from names to announce correctly, so I assume this was just an extra feature somebody through in and is not a key feature. However, a little effort to confront this issue would have been nice. <{POST_SNAPBACK}> THe problem is with the text-to-speech engine and how it reads nmbers. you are probably using the default Microsoft text-to-speech engine. Uninstall it and try another. Don Link to comment Share on other sites More sharing options...
Seth Posted April 11, 2006 Share Posted April 11, 2006 No you cannot change it - why do you want to? <{POST_SNAPBACK}> There's nothing wrong with the Microsoft text-to-speech. If I give it a number (123) 456-7890, it will recognize that this is a phone number and say, "Area code one, two, three.... four, five, six.... seven, eight, nine, zero." If I give it 123-456-7890, it reads, "One, two three.... four, five, six.... seven, eight, nine, zero." If I give it 1234567890 (the format of Caller ID in the U.S.), it reads, "one billion, two hundred thirty four million,...." IVM simply needs to a quick check (and change, if necessary) of the number format before handing it off to the text-to-speech. Link to comment Share on other sites More sharing options...
johnheizer Posted April 12, 2006 Share Posted April 12, 2006 There's nothing wrong with the Microsoft text-to-speech. If I give it a number(123) 456-7890, it will recognize that this is a phone number and say, "Area code one, two, three.... four, five, six.... seven, eight, nine, zero." If I give it 123-456-7890, it reads, "One, two three.... four, five, six.... seven, eight, nine, zero." If I give it 1234567890 (the format of Caller ID in the U.S.), it reads, "one billion, two hundred thirty four million,...." IVM simply needs to a quick check (and change, if necessary) of the number format before handing it off to the text-to-speech. <{POST_SNAPBACK}> Thanks for providing a great summary of the problem and how NCH can fix it in a future release. Has this been filed as a suggestion? FYI, I tried a different text-to-speech engine that did a find job of reading the numbers correctly, but it then did a horrible job of all other text. It would be nice if the Microsoft engine had an option for reading numbers as a "full" number or as "digits". Link to comment Share on other sites More sharing options...
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