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Process hangs during restore


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I was attempting to restore a backup file to a new machine running windows 8.1 and the restore process hangs at a point in the process. I was using a 'free' version of express zip downloaded yesterday and do not see a way to tshoot the issue. The process indicates restore failed and it fails at the same pt each time I run it. There is no addtl info on the restore window other than it failed.

I read where the express zip could be used to restore individual files. That option(Browse backup with express zip) is disabled on the job menu. Is that option only available with a purchased version?

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