v 5.24 install hangs on Vista

[mxlaym]

Hi,

 

I have been running version 4.14 of Express Scribe. I have downloaded

version 5.24. However, when I try to install it, the installation program

just hangs. The initial screen with the license agreement displays, but when

I click on the "Accept" button, nothing happens. When I bring up Task Manager,

it says the program is not responding. I have tried re-downloading the installation

program, but that did not help.

 

I searched the forum and googled the web but did not find any solutions.

 

Has anyone seen this behavior ? Any suggestions ?

 

Thanks.

[byrdsword]

Ditto - Having the same problem, only I'm using Windows 7 and upgrading from version 5.13. Apparently it's not a Microsoft problem. Was hoping to download the new version in hopes of fixing some other issues with Scribe.

[lostecho]

Hi,

I'm running Windows XP (PC Tablet Ed.) and also having the same issue trying to upgrade 4.37 to the newest 5.30. Gets to the License Agreement screen and once you "accept" and click next, "program not responding". Since we've established it isn't working over multiple OSes, maybe there's something wrong with the install file itself?

 

BTW: what I've tried so far is updating my (long overdue) Windows updates; turn my PC off, back on; and deleting the install file and trying a new download. Nothing so far works. I don't want to delete ver 4.37 because I actually need to use ES tonight and if it still doesn't work then I'm screwed

 

UPDATE: I just tried installing 5.30 on a barely-six-month-old HP desktop running Windows 7 Home Premium and it went off w/o a hitch, so now I'm REALLY confused why it won't install on my laptop running XP.

 

UPDATE 2: On Wednesday I filed a ticket with NCH Support Team to see if they can figure this out. It was apparently forwarded to another team so I imagine someone is stumped, lol. I'll let you guys know if/when I hear anything back or can otherwise fix this myself. I tried uninstalling my version (4.37) to install 5.30 but that didn't work, and now I don't have ES on my Win laptop at all, so I'm having to use the Mac version for now.

 

UPDATE 3: Okay, so I got a response back from NCH support...

 

"Hi,

 

 

Thank you for choosing NCH software

 

 

Can you go to C:\Program Files\NCH Swift Sound\Scribe

 

And uninstall Scribe Using uninst.exe file.

 

Install all the available Windows Updates for your Computer,

 

and finally reinstall Scribe and run with full administrative privileges

 

 

Let me know the results"

 

I did this (trust me, it wasn't as easy as it sounds, since I didn't know the Administrator PW on my laptop so I wasted time Googling how to find that out. I ended up downloading OphCrack Password Recovery but that didn't find the password. Turns out there wasn't one set up (but leaving the field blank didn't work). So then I had to figure out how to set one up and my computer was being temperamental by refusing to load in Safe Mode. Finally I was able to get into Safe Mode, go into the Admin account, set up a password, then tried the steps listed above and 5.30 installed with no issues. Note: When it says "run w/ full administrative privileges", I right-clicked the 5.30 install file and chose "run as"; the window that comes up will give you the option of running the install program as your currently active account or as the Admin. Choose the Admin and enter your Admin Account pw there. That should get you going. Hopefully this helps you guys out, too.