IVM cannot capture caller ID

[WRM]

Dear all,

 

I just downloaded the IVM most update trial version and installed the "Professional TAPI Compliant Telephony Boards" CURL Series, of course, all the driver installed properly as well, the system can capture the voicemail, but cannot capture the caller ID, would you have help on it?

 

We are using PABX system is AVAYA.