Data collection (Customer Satisfaction Survey)

[Guest sam malone]

first of all congrats on the VOIP integration.

 

Is it posible to use IVM to collect responses via tones and update a Data Base. on outgoing calls,

 

i.e your data base would be something like this

 

Field1_id field2_phone field_3_Response field3_Response2

1 555-555-5555 1 3

2 666-666-6666 2

3 777-777-7777 34 4

[Guest Guest]

first of all congrats on the VOIP integration.

 

Is it posible to use IVM to collect responses via tones  and update a Data Base. on outgoing calls,

 

i.e  your data base would be something like this

 

Field1_id  field2_phone      field_3_Response1    field4_Response2

1              555-555-5555      1                          3

2              666-666-6666      2                         

3              777-777-7777      34                        4

<{POST_SNAPBACK}>

 

It would be great if IVM could append colected data to the original DB in real time,