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No Hang Up - BCM Voicemodem


nexphase

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We have been using IVM v4.11 for about 2 months, with a BCM Voicemodem (using the latest driver).

Just today, we began having this problem. An incoming call seems to work correctly - IVM answers the call and creates the wav file in the correct mailbox.

However, the line stays busy. I need to restart the IVM service to fix this. Also, the mailbox does not email the notification!!! I suspect some association between the problems.

 

Tom Dunlap

Nexphase

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I have some updates for this myself....

 

About 2 weeks ago, I setup multiple mailboxes. Again, this has been working until today.

I restored the settings to before the multiple mailboxes and all is working correctly, using a single default mailbox.

 

Could we have a corrupted mailbox or something like that?

 

Tom Dunlap

Nexphase

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