Problems to dial and transfer calls

[ismaelp]

Hello,

I´m evaluating IVM at our company in Brazil. Everything has been working well, besides call and transfer calls. For option "Dial..." IVM dials but the extension´s receiver does not ring. For "Transfer Call..." option the extension´s receiver rings, but the transfer is not concluded after the recipient answers.

 

09:40:55 Transferring sip call to: 665

09:40:59 Play system prompt: Ringing

09:41:00 Call has disconnected

 

It´s very strange what is going on, because calls make through "Outbound Autodial Calls" are going fine. What is the difference between the rules for "Dial" option and "Outbound"?

 

Thanks!

Ismael