Mattcaption

Just in case anybody is having the same issues, this is the response I received

"Hi, this is a known issue and right now our developers are working in order to fix this problem ! Once we have feedback from them, we will get back to you."

cheers

Matt

9 hours ago, MakubX said:

Hi there, which video formats are you having issues with exactly and does it occur to all videos (or of different format) you load?
If this is a new purchase (6 months at least), you could try reinstalling the program and see if the situation improves.

Installer: https://www.nch.com.au/components/essetup.exe

If no joy, best to contact technical support for that: https://www.nch.com.au/support/supportcontact.html (free)

thanks for your reply.

i'm using mp4's and yes, having issues with all. tried uninstalling and reinstalling but strangely the software opened up with the same video I was using before...

will contact support.

have a great day.

Matt

as title suggests, I cant get the video to sync with the sound on the mini player and I cant even see the video on the main screen. can supply screen shots if anyone can help. looks like I must have changed a setting but have gone through and still can't find a correction. anyone had this problem before?

many thanks

On 5/27/2022 at 11:57 PM, elk said:

I'm sorry but the software does not offer options to rewind frames, it will rewind in ms. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

ah ok. many thanks for your reply though. all the best.

Hi there, 

I am new to the forum and this software so please excuse my noobiness!

is there a way to set a foot pedal to rewind by just one frame of a video? I have it set to 0 ms but its still rewinds by 2 or 3 frames at a time.

any help appreciated.

Matt