I'm a transcriptionist, too and have been using Express Scribe for years and years... and this crashing thing just started happening to me this week. Not only that, but it'll be either one or the other that crashes, ES or Word, or my entire computer. I reinstalled Windows thinking my daughter may have downloaded a virus that was not detectable because none of my other programs were doing this. Even after the reinstall, it still did it. Both programs or the whole computer. I then fully reinstalled Windows and reinstalled all of my programs and just when I thought I was in the clear, I got a playback failure twice, and the shutting down of the entire computer making me lose nearly 20 minutes of work... it's just extremely time consuming having to restart everything and then have it do it over and over again.
I've tried everything... and i mean everything. I've changed permissions in the DEP, and then it started crashing even more! I don't even have that exception anymore and it still says that ES crashed because of an unusual exception in the DEP, even though it's totally not even listed there anymore and I did that before I even reinstalled Windows (twice), and the permission shouldn't have been in there after the second install.
I'm getting extremely frustrated because I just got this contract and need the money badly... and I seriously cannot have this happening every 15 minutes.
Good luck! I hope you find a solution! I actually have a bachelor's in web administration and IT and I can't figure this out...
****UPDATE**** REAL FIX FOR THIS ISSUE ****
So... I thought I had fixed the problem with updated codecs... no such luck. I finally broke down and called my dad who is a computer genius... he fixed it in like two minutes... something that I had been researching for weeks.
Basically, you have to go into your Express Scribe folder in your program files. Then, right click on the Scribe.exe application. Then, run a compatibility test. Choose Windows 7. Test the program to see if it opens. If it opens, use those settings.
If you don't do this, then it eats up all of your memory, hence shutting down other programs or your entire computer (my problem!). Another suggestion is turning off the sound enhancements in your sound control panel>properties of your device, disable all enhancements. This takes up a ton of memory, too.
After weeks of trying to figure out this solution, this actually worked and I have had no problems since!
Hope this helps anyone who's having the same issue!
