Hi
We are looking for an IP PBX system that will allow our customers to make a Hotel Booking using IVR/IVM. The caller would select (or say??) what type of room they would like, and the IVR would check a DB to see if there are any available.
Here is our setup:
8 Analogue Lines
Grandstream GXW-4108 Analog FXO
Polycom SoundPoint IP320 Handsets
Polycom SoundPoint IP650 Handsets
IP PBX - Axon
IVR - IVM Answering Attendat
VRS - VRS Recording System
IMS - IMS On-Hold Messages Player
Ideally, we need an interface between our Windows Application and Axon in order to obtain CLI, make calls, read and write to DB using IVR, and initiate call recording. With analogue PBX systems, this is usually possible through TAPI interface...
All I need to know is if this is possible with NCH and, if not, which solution I can use instead.
Thanks