Jump to content

dev

Members
  • Posts

    3
  • Joined

  • Last visited

Posts posted by dev

  1. I will eventually have a large amount of mailboxes for certain CIDs. (actually it looks like we will be going with DID now but it amounts to the same thing). I was hoping I wouldn't have to develop any additional software and could use the IVM 'out of the box' but it looks like in the long run if it could read a text file it will save on delays. Thanks for the link...looks like I have more work to do.

  2. Im evaluating the IVM software for my company and spent several hours trying to accomplish the following:

     

    Client calls the IVM server

    Server obtains caller ID of client

    Client is forwarded to a specific mailbox based on the CID

     

    I havent been able to find a way to add multiple CIDs using the OGMs. An example is below for clarification:

     

    Call comes in from 555-555-5555 and is automatically routed to mailbox1 without having to enter any prompts

    Call comes in from 555-555-1234 and is sent to mailbox2

    etc.

     

    Ideally if I could have a list of phone numbers the IVM reads with the appropriate mailbox listed next to it that would be best.

    555-555-5555:mailbox1

    555-555-1234:mailbox2

    555-123-5555:mailbox3

     

    If there's a way to accomplish the above we will be purchasing the software.

     

    Thanks, Eric

×
×
  • Create New...