Im evaluating the IVM software for my company and spent several hours trying to accomplish the following:
Client calls the IVM server
Server obtains caller ID of client
Client is forwarded to a specific mailbox based on the CID
I havent been able to find a way to add multiple CIDs using the OGMs. An example is below for clarification:
Call comes in from 555-555-5555 and is automatically routed to mailbox1 without having to enter any prompts
Call comes in from 555-555-1234 and is sent to mailbox2
etc.
Ideally if I could have a list of phone numbers the IVM reads with the appropriate mailbox listed next to it that would be best.
555-555-5555:mailbox1
555-555-1234:mailbox2
555-123-5555:mailbox3
If there's a way to accomplish the above we will be purchasing the software.
Thanks, Eric