bellota46@cox.net

I have been using Vonage for years and just lately, in the last 4 months or so, I am experiencing busy signals or "Line no longer in service" messages. Nice. Vonage blames the software and the server when you first call, but then further investigation they will admit that they are having outages. This is happening for a whole day sometimes, and is now recurring monthly.

Hello

 

I think this is some kind of a bug,

 

Scenario:

 

I was making a dictation when suddenly, after 15 seconds, the activity log says that i have pressed the key #2, which i did not and i heard the announcement "end of dictation".

 

Can anyone explain why is this happening? thanks a lot

I had this happen with a client and it turned out that the phone system they had in their office was buggy. Their IT guy told me it always gave problems no matter what system they tried. It seemed that the call-waiting tone was generating a signal to Dial Dictate that it interpreted as a hang up command. They had to turn off the Call-Waiting on certain phones. That helped.

You have to be connected to the internet to do this, I think

Has anybody had any problems with dictators getting disconnected randomly in the middle of transcribing? We have changed the end of call tone detection settings, etc. The problem is still occuring and is getting extremely frustrating. There is no rhyme or reason to the disconnection. There is no pause in voice, no strange tone of voice, no beeps, cell phones...It just clicks them off in the middle of speech. Any help will be greatly appreciated.

Yes, we are having this problem also. I have paid support and have sent the trace file to the company.

 

Express Scribe suddenly freezes and stops responding, so I have to close Express Scribe to get it working. Sometimes hitting the goback pedal or just tapping the foot pedal will cause it to work. This is very annoying and time consuming. Does anyone know how to fix this?

I get the same thing when trying to complete a job. Sometimes it completes quickly, sometimes it hangs up so long I have to turn the program off and do it again (and again).

I loaded a cd and it loaded shows time, but when i play it i get broken low static.

I don't know if I have the system set right.

In the settings file change the output device from default sound out to your audio card, which is in the drop down menu. This cleans things up a lot.

We are also having this problem. If the dictator his the end and start new recording button on several small dictations it may be the they are "stacking up" and Dial Dictate needs a little more time to send and start the next one.

would Dialdictate work with a digital phone line/ I use Cox Digital

 

Thanks in advance for any help!

I have two Cox digital lines and have had no problems so far.

When you record a prompt and the sound is too low you hit the "Change Voice Prompt Key" it gives you the option to edit. When you pick this it will bring up and install another little program called wave pad. Your little file will be there and you can punch up the sound quite a lot and clean it up. It is really neat.

My number is 520-792-1561. If you need help with this give me a call.