Scott

Hi.

I downloaded the new version this week. When I export to a file where I have the Cross Fade on the video track/visual FX there is a click on the audio track. 

1 hour ago, c_major said:

We've found the problem. The problem is not in VideoPad. It's a shared component that we updated few days ago. So it only happen to new users installing VideoPad in these few days.

We've already fixed the component on the server. To fix this please delete the malfunctioning component from your local disk. VideoPad will download it again from the server when you export.

This is the component's file path:  C:\Users\[User Name]\AppData\Roaming\NCH Software\Components\aacenc3\aacenc3.exe

I'll ask support team to send free upgrade keys to the people in this discussion.

Thanks and sorry for the inconvenient.

Hi

I don't have that directory but I do have that file located here:

C:\Program Files (x86)\NCH Software\Components\aacenc3

I have deleted and re-exported and it's now working thanks.

Scott

1 hour ago, c_major said:

@a1048

I've tried your project. The sound works for me too. Have you changed any of the codec settings (by clicking "Advanced Encoder Options")? What are the options?

@Scott

I've sent an access request.

@jeba @VideoSmideo @Seisenhut

Could you please share the project files if that's possible. We reward people helped us fixing issues with free register key for the latest release. Thanks.

 

Done

I have the latest version

Here's the backup https://drive.google.com/drive/folders/1gHRLapoSz6xVMQ-ohSTFxnWFBcEZHS36?usp=sharing