thinking-software

The recording of the data is no problem and I have managed to get that working. I have also had a play with the plugins and can add 1 to a variable during each call and that sort of thing. The problem is there seems to be no way to decide whether to play a OGM or record to Mailbox based on the condition of a variable

Hello We are currently trialing IVM Answer Attendant to use it to record call details so users can use it to basically log in and out from work. To improve security we would like to record a users voice so we can play it back and make sure the user that phoned is actually that user. We would like to do this every x number of calls. I know we can record to mailbox after an OGM but is there any way to do this every x number of calls. Thanks James