rdc

This issue has been reported several times to technical support. You cant make it work consistently by changing machines, changing browsers, or changing browser settings.

Hi,

 

This issue has not come up as a bug in technical support channels yet, everything similar we have seen has been has been solved through browsers and cookies. If you have been unable to solve this issue could you please log a support ticket at IVM Technical Support ? This will allow us to determine if there is an actual code bug, or something else going on.

 

Thanks.

 

DJ

Everything worked fine in the older version but 5.02 is giving errors when you try to retrieve voice mail. We have reinstalled and checked the url and passwords carefully.

Sometimes the login just fails. And sometimes when you click on the wav file you get a small window that says "session expired" or a small window that takes you to the admin logon screen. Our network engineers have worked on this for 3 days changing the port and changing the browsers. Is there a fix ?

After logging into the web page to retrieve a voice mail when we click on play we get a small box popping up that says "session expired".

We have enabled all cookies.

The OGM plays and then if you don't talk loud and right away it gives you a recording time out or silence detected error and hangs up. I have a Cahta. I have tried all the settings for the enable tone detect. How do you make it stay connected even if there is silence. We want it to wait at least 10 seconds before it hangs up no matter what. 4.03 on xp

I don't own a TELCTAUSB4 device, but is it possible that the the device's settings/configuration need to be changed for the region of the world in which you live? There is no universal Caller ID system. Caller ID works differently in different regions of the world (example Britain, USA and Russia all use distinctly different methods of sending the caller's number to the receiving party). Perhaps the regional settings on the device have to be tweaked to enable the Caller ID function in your area.

WE have changed it fro DTMF to FSK but it still doesn't work. Caller id worked fine with our old modem

IF no one can help us soon we will just have to send it back. Email not returned so far from Synway or support at NCH

We replaced a voice modem that worked fine and was able to receive caller id fine here in the US with a TELCTAUSB4 that we bought from you.

It won't give the caller id. We are using the same line that we know gives caller id. We have changed the "others" to all 1s for FSK but we can not get caller id. IVM version 4.02

Please tell us what to do before we send it back.

Service applications cannot write to mapped drives etc... they must use the full pathname, ie \\server\shares\. This is restricted by Windows and we have no control over it.

That does not work either. Copying from xp to windows 2000 server. All security and permissions checked also

Check the user that the service is running under -- I believe the default is to have it set to the local system account which probably doesn't have permission to write to your remote location.

No that did not work either

Cannot send file to mapped network drive using either IVM or Dial dictate. Copy from dos prompt works fine. Tried unc path already. No firewall.

Creative modem for Dial Dictate

Caller id works fine for IVM software but not for dial dictate