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stap

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  1. Hello

    we use axon+ivm and have next situation:

    we need to transfer call to analog fax-machine which connect to analog line (PSTN). And for this we use two decision:

    1) when call comes in the operator transfer it to the extention (for example 110) which "Transfer the call if not answered" to Number XXXXXX using axon dial plan - and all work fine, but when

    2) the caller decided to send fax using ivm menu by pressing 1 button then transfer to 110 - it don`t work Caller only hear ring signal and no connection to fax.

     

    Can somebody tell me whats wrong?

  2. Thanks,

    but what does it mean "use the store to variable feature" ? I need have a file in IVM directory that name is "numToCall" or what?

     

    I have this

    00:00 Answered line [1000 "Simulator"] call number [19] cid [5555555555] did[] drn[0 (0ms)]

    00:00 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\Default Answering Message.wav

    00:00 Caller pressed key [1]

    00:00 Command - Go

    00:00 Open OGM: disa

    00:00 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\disa.wav

    00:01 Caller pressed key [1]

    00:02 Caller pressed key [0]

    00:03 Caller pressed key [1]

    00:06 Command - Transfer

    00:06 Dialing: !

    00:06 Dialing complete

    00:07 Dialing complete

    00:07 Blind transfer complete so drop call

    00:07 Call disconnected

     

    i cant understand it work or no, because i don`t have any ring of extantion 101:(

  3. something like a DISA (when somebody call directly to person if know his number) if using IVM. If anybody do this can you help me? We use Axon and IVM. I talk about no "Press 1 call Don, press 2 call Sara...". I talk about " If your know personal number please enter it after tone (for example 101, 102, 103...)"

  4. Hi all!

    Can somebody help me?

    I use the instruction that find above to use axon and SPA 3102 (last firmware). And only have incoming call. When i decided to use PSTN line and press 0 (in axon i have dial plan for SPA) i only hear several shot tone signal and no outbound call.

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