Like Newbie, when I uninstalled the free version (before I paid good money for a program that is not working consistently), I lost a whole directory with hours of converted, edited files. Hateful.
Yes, I did hear from Tech Support, which I AM PAYING FOR. The man said to download a file called mp3el.exe because "this should fix the problem." Which it might have done if it had worked on the version of Windoze I am using, a version for which the paid software is supposed to work. So that suggestion failed.
What did work was to re-install. Only... now when I convert a .ra file to .mp3, either one at a time or by batch processor, it often SAYS it is saving the file after the conversion, but is lying.
I can convert the file. I can see the green waves across my screen. I can edit them. Sometimes when I blow them up for a more detailed look, it blows them up some more all on its own, but they can be seen. They can be edited. I can tell the file is there because I can listen to it.
And then when I hit SAVE, the preserved file is either 1KB or 17KBs in size and has effectively vanished. Where did it all go? It took just as long to save as usual, only it's all gone up in smoke. These are hour-long files so this result is just wrong. Even if the renaming method that is suggested below actually works, that means each file must be converted and saved individually and that the batch processing feature is useless.
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here is the latest message in this thread before my unhappy reply.
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Ok, first let me say, I almost created the name 'Audio Idiot' as my user id. Perhaps I should have; I'm very much a beginner; and in my case, the solution was very simple.
For my problem, it was as simple as clicking 'Save As' and then completely deleting and renaming the file in the file name box. When I clicked 'save as' before, I left the original file name in the file name box and just clicked save in the directory where I wanted the new files stored. That was my problem, because the original file name included the .wma extension of the original file.
Once I actually looked at that and realized what I had done, I deleted the original file name extension (.wma) from that file name box and renamed the file without the extension, it saved it as a mp3 file without any problem.
I'm not sure if that will help in your situation, but good luck with your problem.