DaveGilbert

Hi Borate. This is the problem. I don't know. I didn't see any reason to check the version number before I hit the upgrade button. In any case, I ended up just paying to upgrade. Time was a factor, and it turned out that upgrading fixed the problem I was originally having. That said, I received your email and I appreciate the reply! Thanks very much. -Dave

I purchased VideoPad about a year ago, and I've loved using it. However, I was having some issues with it today and thought that upgrading might help me fix the problem. So I found the "update" button within the software. It leads me to a download page. So I downloaded and installed it. Then when I ran it, it tells me to enter in my registration number. I look through my old email, find it, and type it in. Then VideoPad tells me that my number was for an older version of the software, and I have to pay $40 to use the new version. I didn't expect this. I didn't want the new version that badly, so I figured I'd just forget it. However, the DEMO of the newest version is now on my hard-drive. It won't let me export anything, or access several of the features. And there doesn't seem to be a way to re-download the version I actually purchased. So am I now FORCED to purchase the new version? Or is there a page to download older versions of the software? If there is, I don't see it. I am on a really tight deadline and this is extremely annoying. Since I declined to pay the extra $30 for "faster service" (seriously?) I don't expect to hear from NCH any time soon. And so I appeal to you guys! Hopefully someone can help me. Thanks in advance! -Dave Gilbert