DavidSlaton

Just an added note, I get the sames jumps in OGM audio if I'm testing my setup using NCH's dowloaded template OGMs as well.

Let me ask you, are you running any other processes on the machine while you are doing this? How many lines are you running? I have had a similiar problem, but I only had the problems when I was doing something like watching streaming videos on the internet, or doing something else on the machine. I now use a dedicated machine, and that seemed to solve the problem. Try making several calls into the IVM, and see if it happens on ALL the calls or just some of them.

David Slaton

Hello there Guys,

 

I am desprate for some help, i have tryed to work this out now for 2 days solid and i keep running around in circles.

 

I would be so grateful if you could help me.

 

The problem is that on a outbound call, we have “press 1 to be connected or hold and the call will end” the problem is the key responses don’t work. The handsets are all new and everything is set up todate as it should, the support website is down and I am out of ideas.

 

i have gone through nearly every thing and nothing works, saying that when i call the voIP number the key responces work.

 

If there is any thing you can do to help me I would be much appreciated

 

My email address is Andy Bird [andy.bird@truetele.com]

 

My msn is andy_truemobiles@hotmail.co.uk

 

Thank You in advance

Dear Andy,

There are two approaches I would try. If you open your outbound OGM, then click on the Key Response method, you will see a list of the keys on the keypad and a drop-down combo box. Try using the Transfer call, and type in EXACTLY what a person would have to dial to transfer the call (if you need a slight pause in the dialing, you can use a comma. A comma is a half-second pause.) If you are trying to send them to another OGM or a mailbox, you would use a similiar method.

Also try using the Dial method out of the same tab. I would advise you that when you are doing ANY work on an outbound OGM, it is a lot easier if you set the OGM that you are working on as the Default Answer OGM (you will see this on the main screen right next to the On button), and try calling in. This will help you to diagnose if it is a problem with the voice modem you are using. Even if you have problems with answer or answerining machine detection you should not have the problems if it is an INBOUND call. You should do this first, because if you are having a hardware problem, you will lose your mind trying to fix it on the IVM side. I actually switched to VOIP, because this was a way that the IVM is no longer hardware dependent. I am in the USA, and I use the voip provider www.inphonex.com. Let me know if this works, and if not I will try to replicate the problem on my end. Or you can email me the IVM you are working on and I can take a look at it.

Your Truly,

David Slaton

P.S. I think it would make it a lot easier for everyone on the boards that if they come up with a solution, even if it is for a problem they posted themselves, it would be best for EVERYONE if they could post it in the forums. If you are having the problem, you can bet there are a lot more people having that same problem. TEAM = Together Each Achieves More

Hi everybody,

I use IVM to make some outbound automatic calls.

But there are some problems.

 

I have a voip and i allow 20 line on it. But I can make 6 calls at the same time.

I don't have upstream problems (1,5Mbps)...

Where's the problem?

 

And also... I need to load very huge lists. How many numbers can I load at the same time, there's a way to load some like 10,000 or more numbers?

Can You Help me?

Dear Italy,

I would like to know how you have managed to make outbound calls on 6 lines at the same time. Are all six calls going out at the same time, or is it 1 outbound line and the rest inbound? Please let me know how you did this.

David Slaton

Hi everybody,

I use IVM to make some outbound automatic calls.

But there are some problems.

 

I have a voip and i allow 20 line on it. But I can make 6 calls at the same time.

I don't have upstream problems (1,5Mbps)...

Where's the problem?

 

And also... I need to load very huge lists. How many numbers can I load at the same time, there's a way to load some like 10,000 or more numbers?

Can You Help me?

Dear Italy,

I would like to know how you have managed to make outbound calls on 6 lines at the same time. Are all six calls going out at the same time, or is it 1 outbound line and the rest inbound? Please let me know how you did this.

David Slaton

We would like to hide our caller id when doing

an automated outbound call.

 

We cannot find the option to disable showing

our caller id. We tried all possibilities in the

IVM Software - but our caller id is still shown.

 

Does anyone know how to hide our id when

doing an outbound call?

I am in the US, and putting *67 in front of the number will block caller ID

Has anyone figured out how to make the IVM make multiple outbound calls at the same time? It seems that it will autodial on one line and go consecutively through the list. I would like to have it make outbound calls on as many lines as possible. HELP ME OUT!

Yours Truly,

David Slaton

fundraisingpro@yahoo.com

P.S. I am using VOIP, IVM v. 3.07, and Windows XP

I'm a newbie and have one basic question. I try to make IVM work as a VoIP only solution. Do I really need to use voicemodem even if it won't be connected to phone line? I tried it on two computers and encountered two different problems:

 

First of all I tried it in my notebook IBM R40 and it worked well when I called from other computer using SJphone or using call simulator. But when I tried it using SkypeOut or landline it didn't react to any DMTF commands. Is there any possibility to "teach" the notebook correct DMTF responses?

 

After that I installed IVM at another computer without modem and call simulator works still well. But when I call from other phone (SIP-SJphone, landline, Skype) I don't hear any sound (although IVM says that it plays messages correctly).

 

After that I have tried 3 different PCI modems (every one states it is voice capable) but still the same - hear nothing. Of course I uninstalled/installed different drivers for these modems but nothing helped.

 

It is curious that I have to buy the analog modem to use VoIP solution, isn't it?

I use the IVM without a voicemodem, and it works just fine for what I am doing.

David Slaton

I use a Way2Call telephony device. Before I got it I had tried a great many voice modems and none were really satisfactory at all. The Way2Call USB device givex excellent sound quality and always knows when to and when NOT TO hang up.

The Way2Call does.

I could not get it to work at all and returned it.

 

Don

The heck with hardware... Try using VOIP

I'm going to be working on a similar project in the next few days. I hope i dont run into the same problem with dialing on multiple lines. I have the same modem and software version that you are running. Please post back your solution if you figure it out.

 

Thanks,

Jason

If you guys figure this out, let me know..

David Slaton

fundraisingpro@yahoo.com

Hi,

 

I have verified my phone line is connected to the system and I can get dial tones from other applications. When I try to place an Outbound Call I get:

 

23:11:06 Making outbound call to 91(theNumber)

23:11:11 Outbound call [91(theNumber)] dialing complete

23:11:11 Outbound call 91(theNumber) not answered

23:11:11 Call disconnected

 

So right when it trys to dial it says not answered. Has anyone seen this before and know how to fix it?

Btw, It does this to every number not just this number.

 

Thanks

Chris

Dear Chris,

I am assuming that you dial 9 1 and then the number... OK,,, when you dial as a human, there is probably a small pause that you do either when calling the 9 or the 1 while you are waiting for the outbound line. If you put in a comma, this will give you a half second pause. If needed, try putting in several commas. Let me know if this works..

Yours Truly,

David Slaton

fundraisingpro@yahoo.com

I have Vonage as my phone service and want to use the notification of incoming calls. I want to set IVM up so I can receive notification on my cell phone of incoming calls.

 

Vonage does not give out proxy / domain information. So what do I do to allow IVM to make outgoing calls?

 

I used Vonage with the IVM for outbound telemarketing. I could not directly connect the IVM to vonage without purchasing their router. Also, they are not truly unlimited. In the terms of service, you agree to let them switch you to any plan that they feel is more appropriate if you have high usage. They switched me to a plan when I was about to order 3 more lines from them (I already had 3). When I went to check my account before ordering the new lines, I found out that they had billed me 400 dollars in a 3 day period. Also the router that they sell you is hardwired only to work with Vonage. My suggestion? Switch to www.inphonex.com. I have used them, and it has worked both as a soft phone with the IVM, and with a regular phone plugged into a router. However, you will have to buy another router if you want to use a regular landline phone. The Vonage router is hardwired and you can't use it with any other service. I hope this was helpful.

Yours Truly,

David Slaton

fundraisingpro@yahoo.com

Has anyone actually got IVM to make say 1000 outbound calls with out the system crashing? If you have i am doing something totally wrong. I bought the suggested modem with 4 lines but either it does not recognise end of call tones, wont hang up, or freezes. I am in the UK and am wondering if someone has actually got this to work if you have please please email me or leave a message.

Dear Michele,

Sounds like you're doing a little outbound telemarketing, huh? Well, you should have no problem. I have set the dialer going for days on end and had no problem. Now, if you are ONLY doing outbound dialing, what I suggest you do is make a new OGM named something clever like HANGUP. One of the problems you will run into when making this volume of calls is that people will call you back off of the caller ID, and god only knows what they will do at that point... Pressing buttons, etc. Or calling and leaving THEIR phone off of the hook.. So, what you do is set up an OGM named Hangup. Where it says Out Going Message Audio, you can record a second of silence. If you REALLY want to get fancy, you can record whatever message they play in the UK for a disconnected number. I prefer a second of silence so it will get them off of the phone faster.

In the next box where it says End of the Message, set both Wait and Repeat to 0. Where it says Then, select Hangup (Immediate). Make sure List as an Answer OGM has a check mark.

Now, on the main screen where it says Default Answer OGM, select the new OGM you have created, Hangup. Now, when these jerks call in and screw up your dialer, it will pick up the phone, and then hang up on them immediately. Write me back and let me know if this solved your problem. Or if you Email me a copy of your OGM, I will take a look at it for you.

Yours Truly,

David Slaton

fundraisingpro@yahoo.com