tushar

I am trying to use Dial-Dictate with a wholesale VOIP provider.

The wholesale voip provider has given me their ip address & bound my servers ip to the account. They do not require any other registration info (they dont even require registration).

Besides it they have given me the toll-free number that I would use to make inbound calls. The glitch is that it doesnt work. I am able to make outbound calls but inbound calls dont go anywhere (i get a "check the number you have dialed" message)

I checked with the voip provider and they said that they see everything is setup properly on their side and that I should contact the software vendor. any one here know what i am doing wrong?

I would appreciate your help! Txs

T

We are looking to deploy dial-dictate software however, one thing that has prevented us from doing so has been

1) Inability to assign custom key pad settings to different users

2) Inability to allow additional inputs before recording is initiated

If NCH or any of the users can confirm that these features are available, we would be ready to purchase this product. Anyone have any experience with this. Let me know. Txs

I need help with configuring AXON & IVM & IMS. We are willing to pay for the services so that you may provide us with a solution that works. Please let me know if anyone is interested in taking up this project for us. Thanks

PS: We are using Linksys Router with 2 phone port & are upgrading to the polycom 501's.

Tushar

Most of you might have experienced that when you grow you outgrow your pbx. well, we have outgrown our 3 digit extensions and are moving to a 4 digit extension. however, we are unable to set it up that way in AXON/IVM.

I am willing to pay someone who can give me an answer for the same.

Also, in IVM we want to allow callers to pick 1 for sales, 2 for support, 3 for billing OR dial your party's extension anytime during this message. We are unable to acheive that as well - which is why we have broken it up in two parts.

Dial your extension "now" (and then we have a 5 second pause) and then the rest of the greeting. Obviously this is kinda weak -- anyone know how to set it up the right way? any help is highly appreciated.

Thanks

Tushar

I fixed this problem. I will post the answer on how to handle that silent beep tomorrow. Thanks

Hi Everyone

 

I am not sure if anyone has posted about this "Silent Beep" issue but I have experienced it. Let me explain what the problem is:

 

1) When a call is in progress, callers on both sides experience the other persons voice get choppy. this lasts less than 1/2 second and is almost inperceptible but if you hear it close enough you will see that it happens with consistent frequency.

 

2) I then looked up the IVM server to find the source of this problem. I then realized that the source of the choppiness/silent beep is possibly the IVM server. Please see screen shot attached.

 

 

You will notice in the screenshot that there is a GREEN & RED BAR going across.

 

I put both together. The silent beep happens exactly when the GREEN & RED BAR appears on the screen. A loud beep accompanies this GREEN & RED BAR. Could this be the reason for the silent beep in the actual call.

 

Any thoughts anyone?? please

 

Thank you

 

Tushar

I figured out how to do do this. I will post the answer tomorrow. Thanks

It would be prudent to mention at this point that we do not have any TRUNK lines coming into the AXON/IVM. We are using a Internet TRUNK only. Hope this defines the problem more clearly. Thanks

 

Tushar

Good news!!! I figured out how to set it up like you had wanted. I will post the exact steps tomorrow. Thanks everyone!!

I have the same exact question as well and hoping that someone is able to help me with it. did you have any luck yet?

 

Tushar

Hi Everyone

I am not sure if anyone has posted about this "Silent Beep" issue but I have experienced it. Let me explain what the problem is:

1) When a call is in progress, callers on both sides experience the other persons voice get choppy. this lasts less than 1/2 second and is almost inperceptible but if you hear it close enough you will see that it happens with consistent frequency.

2) I then looked up the IVM server to find the source of this problem. I then realized that the source of the choppiness/silent beep is possibly the IVM server. Please see screen shot attached.

You will notice in the screenshot that there is a GREEN & RED BAR going across.

I put both together. The silent beep happens exactly when the GREEN & RED BAR appears on the screen. A loud beep accompanies this GREEN & RED BAR. Could this be the reason for the silent beep in the actual call.

Any thoughts anyone?? please

Thank you

Tushar

It would be prudent to mention at this point that we do not have any TRUNK lines coming into the AXON/IVM. We are using a Internet TRUNK only. Hope this defines the problem more clearly. Thanks

Tushar

I have 20 support personnel. They are going to be connected to the AXON PBX via hardphones. We are going to be using IVM for IVRS

 

Their Extensions are going to be 1210 thru 1230

 

If a caller selects the "Support" option on the IVRS we want the user to be placed in a queue.

 

As soon as a call is placed in queue the phones of all agents should ring simultaneously. If all agents are busy or no one answers the call, the system should play a "Agent Busy" greeting every 60 seconds. After the end of 300 seconds the caller should be sent to Support Voicemail box.

 

I am not able to accomplish this. We have currently implemented it by using Asterisk along with IVM but we found the solution to be not elegant.

 

Any Suggestions?

 

Thanks in advance.

 

Tushar

I have the same exact question as well and hoping that someone is able to help me with it. did you have any luck yet?

Tushar

Hello all,

 

I run an ISP tech support company and I am testing IVM. On it's face, what I need seem pretty simple but I have been banging my head against the wall.

 

Each of my ISP customers have a unique VoIP number. I need the calls that come into a specific number and automatically forward to 1,2 or three land line or cell numbers depending on my techs setup at their house.

 

If no techs answer the call, I need the call to go into a queue, play hold music and wait for a tech to become available.

 

NCH keeps telling me, "yes, it can do that" but they will not help understand how either by phone or through the limited literature provided.

 

If someone can show me how this software can fullfil my needs, I will buy it on the spot.

 

I am using ViaTalk VoIP. I have AXOM, trial version IVM, and trial version IMS on a Dell PowerEdge server. I can transfer no problem to land lines and between softphones. I can call out using outgoing calling as well.

 

How the heck do I set up auto-forwarding?

I have 20 support personnel. They are going to be connected to the AXON PBX via hardphones. We are going to be using IVM for IVRS

Their Extensions are going to be 1210 thru 1230

If a caller selects the "Support" option on the IVRS we want the user to be placed in a queue.

As soon as a call is placed in queue the phones of all agents should ring simultaneously. If all agents are busy or no one answers the call, the system should play a "Agent Busy" greeting every 60 seconds. After the end of 300 seconds the caller should be sent to Support Voicemail box.

I am not able to accomplish this. We have currently implemented it by using Asterisk along with IVM but we found the solution to be not elegant.

Any Suggestions?

Thanks in advance.

Tushar

I have 20 support personnel. They are going to be connected to the AXON PBX via hardphones. We are going to be using IVM for IVRS

Their Extensions are going to be 1210 thru 1230

If a caller selects the "Support" option on the IVRS we want the user to be placed in a queue.

As soon as a call is placed in queue the phones of all agents should ring simultaneously. If all agents are busy or no one answers the call, the system should play a "Agent Busy" greeting every 60 seconds. After the end of 300 seconds the caller should be sent to Support Voicemail box.

I am not able to accomplish this. We have currently implemented it by using Asterisk along with IVM but we found the solution to be not elegant.

Any Suggestions?

Thanks in advance.

Tushar