dev_eric

Hi all,

I found this IVM software through the magic of a google search, and I'm wondering if perhaps it's really the thing I've been looking for.

 

I'm setting up setup a home office w/ just a single phone line & I want to set up my PC to act as the phone system. I'd like to have a recorded welcome message, press 1 for this, press 2 for that, enter the extention if you know it, fwd calls to my cell, voicemail, & all that sort of thing as you'd expect if you were to call most any kind of business w/ a decent phone system.

 

Is IVM that kind of software?

 

Will I need to spring for the recommended CallURL Telephony card, or will IVM work ok if I buy a cheapo 56k fax/voice modem, such as this one from bestbuy.com: Dynex 56K V.92 PCI Internal Fax/ Voice/ Data Modem

?

If I use this software will I be able to use my phone line as a fax line as well, and will these faxes appear in an email or somewhere in the IVM software as a file that I can fax or print?

I'm currently using eFax.com & if I can stop using that & use something like this instead, that's what I'm looking to do.

 

Thanks for any tips!

-Wes

San Diego

From my experience with the software it wil do what you want. You can download and experiment with it for free. I have been testing with a Zoom TAPI compliant Voice modem ($50 bucks online)and it works fine. The consensus is that you will get better voice quality, DTMF responses, and overall better experience with a professional voice board, but I would advise testing without one to avoid the expense.

Read this about modems: http://www.nch.com.au/ivm/modems.html

From my testing, the software will: forward calls, navigate menus with touch response, and route callers to voicemail boxes. I havent experimented with the fax plugins.

Eric

Hello

I am a VB and VBS Programmer.

I have A Terial Version of IVM 3.07 on my windows 2003 Server.

Your Program is wonderful but 3 bug can happend through IVM working.

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1- Suppose I design a structure from hybrid OGM group. I want use user tracking so I use From IVM log section. Now again suppose user disconnected in middle of working. I can not generate suitable log in log file. Why? Because IVM hang up immediately when understand user disconnected.You must design a feature (Like a tab) that "WHEN USER HANG UP THEN:" . By this method I can reset my variables, generate suitable functions & log files.

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2- Suppose I Assign a user entire value to a variable that named "MyVar". I use 3 phone line. First user call and enter 4 for "MyVar". In through working First user, second user connected and entre 31 for "MyVar". Now first user GoTo an OGM that call "MyVar". But what is "MyVar" value? 31 Not 4. In my idea logical way to avoid of this conflict is declaration Admixtion "MyVar" by %linename%. I examine this way. Don't reply. What's Your solution.

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3- Some of your plugins don't work properly. like RAND that can generate a value by less than our setting (like 507 For RAND.EXE 10000 MyVal). Our in GetDataX.EXE at belove example (Attention to "MsgSrchCode" value in two getdatax.exe calling:

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00:25 Run plugin: E:\NYO\Plugin\getdatax.exe E:\NYO\mngLst.txt 1 "" "" "" MsgSrchCode

00:25 Play file: E:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\GetAnswer2Confirm.wav

00:25 Plugin returned: =&MsgSrchCode=null&copyright=NCH Swift Sound

 

00:25 Run plugin: E:\NYO\Plugin\getdatax.exe e:\nyo\mnglst.txt 1 "" "" "" MsgSrchCode

00:25 Play file: E:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\GetAnswer2Confirm.wav

00:25 Plugin returned: =&MsgSrchCode=4828-6&copyright=NCH Swift Sound

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Thanks For Your Time.

Consider this as a solution for #2

B. Alternatively, you can record variables along with a unique identifier for each caller in a database using the inet plugin. Assign unique values to be passed for each condition with the OGM designer. Use the inet plugin to post variables to a script that inserts/updates SQL records based on the call id.

A. Designate different variables for each line that corresponds to three identical yet unique OGM paths. Designate each OGM path to its corresponding line.

Hi Everyone, It would be great if anyone has any solutions to this problem. Thanks in advance

I am sending instructions through PHP exec() to the IVM Command Line Interface

They look like this:

c:\IVM\ivm.exe -outbound 19548677771 -ogm office1

c:\IVM\ivm.exe -outbound 19548677772 -ogm office2

c:\IVM\ivm.exe -outbound 19548677773 -ogm office3

etc.

The calls are being cued and dialed, but for some reason, it is not playing the OGM as I expected. It seems that even through the "Default Answer OGM" does change with each number (in the main status window), it is being overridden bythe "OGM to start with if answered by a person / machine" under the outbound settings button.

I tried another approach as a workaround. I changed the .IVR file with each instruction and named the OGM the same name in all three .IVR (save) files:

c:\IVM\ivm.exe c:\first.IVR -outbound 19548677771 -ogm pre

c:\IVM\ivm.exe c:\second.IVR -outbound 19548677771 -ogm pre

c:\IVM\ivm.exe c:\third.IVR -outbound 19548677771 -ogm pre

The problem with this is that with each change of the .IVR config file, I get prompted to confirm the change, which creates the need for manual intervention with each change. Also, I doubt that it will cue/load .IVR files on the fly. It will probably just leave the last .IVR file passed as active for all calls. I am handling hundreds of outbound calls, each with different OGM's and options.

Does anyone know of a solution? Thanks. -Eric