dev_eric

From my experience with the software it wil do what you want. You can download and experiment with it for free. I have been testing with a Zoom TAPI compliant Voice modem ($50 bucks online)and it works fine. The consensus is that you will get better voice quality, DTMF responses, and overall better experience with a professional voice board, but I would advise testing without one to avoid the expense. Read this about modems: http://www.nch.com.au/ivm/modems.html From my testing, the software will: forward calls, navigate menus with touch response, and route callers to voicemail boxes. I havent experimented with the fax plugins. Eric

Consider this as a solution for #2 B. Alternatively, you can record variables along with a unique identifier for each caller in a database using the inet plugin. Assign unique values to be passed for each condition with the OGM designer. Use the inet plugin to post variables to a script that inserts/updates SQL records based on the call id. A. Designate different variables for each line that corresponds to three identical yet unique OGM paths. Designate each OGM path to its corresponding line.

Hi Everyone, It would be great if anyone has any solutions to this problem. Thanks in advance I am sending instructions through PHP exec() to the IVM Command Line Interface They look like this: c:\IVM\ivm.exe -outbound 19548677771 -ogm office1 c:\IVM\ivm.exe -outbound 19548677772 -ogm office2 c:\IVM\ivm.exe -outbound 19548677773 -ogm office3 etc. The calls are being cued and dialed, but for some reason, it is not playing the OGM as I expected. It seems that even through the "Default Answer OGM" does change with each number (in the main status window), it is being overridden bythe "OGM to start with if answered by a person / machine" under the outbound settings button. I tried another approach as a workaround. I changed the .IVR file with each instruction and named the OGM the same name in all three .IVR (save) files: c:\IVM\ivm.exe c:\first.IVR -outbound 19548677771 -ogm pre c:\IVM\ivm.exe c:\second.IVR -outbound 19548677771 -ogm pre c:\IVM\ivm.exe c:\third.IVR -outbound 19548677771 -ogm pre The problem with this is that with each change of the .IVR config file, I get prompted to confirm the change, which creates the need for manual intervention with each change. Also, I doubt that it will cue/load .IVR files on the fly. It will probably just leave the last .IVR file passed as active for all calls. I am handling hundreds of outbound calls, each with different OGM's and options. Does anyone know of a solution? Thanks. -Eric