tc9682

As I select different movies to use in the sequence I am having a universal problem. ALl of my videos are frozen for the first coupe of seconds. The audio plays instantly, but the video is frozen on the first screen for about 3 - 4 seconds then eventually it starts moving about half way into the video. I cannot for the life of me find a setting that can fix this problem. Does anyone know what the setting I am missing is?