So I have managed to get the IVM system pretty well setup, but the only thing I am struggling with now is actually collecting data with a survey. I created a new OGM and that works smoothly, but when a respondent enters a response, its not saved anywhere. I am trying to use the "Add entry to special log" feature but its not working. I have created a variable called Q1A and that is created, but the value of Q1A (meaning the value provided by the respondent) isn't ever placed into the data file I created. It is always just blank.
Here is what I have in the log line file: %date%,%time%,%linename%,%cid%,%did%,%drn%,%Q1A%,
In the Set Local Call Variable field I have entered Q1A.
In the Key Response tab I have named the variable Q1A.
Like I said though, not working. When I open up the spreadsheet, the column is created, but its empty.
Collecting Data
in IVM
Posted
Hi all,
So I have managed to get the IVM system pretty well setup, but the only thing I am struggling with now is actually collecting data with a survey. I created a new OGM and that works smoothly, but when a respondent enters a response, its not saved anywhere. I am trying to use the "Add entry to special log" feature but its not working. I have created a variable called Q1A and that is created, but the value of Q1A (meaning the value provided by the respondent) isn't ever placed into the data file I created. It is always just blank.
Here is what I have in the log line file: %date%,%time%,%linename%,%cid%,%did%,%drn%,%Q1A%,
In the Set Local Call Variable field I have entered Q1A.
In the Key Response tab I have named the variable Q1A.
Like I said though, not working. When I open up the spreadsheet, the column is created, but its empty.