paulc

When I make outbound calls, IVM monitor window correctly detects and shows BUSY or NO ANSWER without problem. However, what I need to do is run an OGM to update a database record with the fact the call failed. I only seem able however to launch ONE OGM on the 'NO ANSWER', which runs for any failed attempt it seems is there a way for me to launch a different OGM for BUSY compared to no answer, or is there a way inside a single OGM that runs on any no answer/busy etc, to get the failed reason and act accordingly?

What have you tried exactly? can you post the statement? I can run update statements etc fine, so unless theres a timing issue, ie the SP takes an age to execute or something, it should work. Without trying it, I would guess it should be "exec dataname.dbo.UpdateDatabase '%callid%'" where UpdateDatabase is the SP name and callid a variable passed from IVM to SQL Post yer statement and the error/problem and I'd be happy to try to help Paul

I've been through numerous SIP providers here in the UK, and finally found one that seems to work on all inbound/outbound calls, landlines and mobiles. http://www.voipfone.co.uk/ Paul

Hi, Not sure how related this is, but Im testing IVM also and found that on outbound calls, DTMF detection works just fine when I call a landline number here in the UK. If however, I call a mobile (cell) phone, it detects no digits at all. Anyone else seen anything like this? I use a SIP provider, voiptalk.org

Dont think it is anything to do with demo version - the website also says the demo is full functional I have managed to get this working now - I have a VB app that reads my database and pushes numbers and variables to IVM automatically - as soon as they are added calling starts If I pass say 5 numbers, it starts the first immediately, then the 2nd just 4 seconds later, and so on. But only the start of them is delayed - I have listened to two 1 minute calls (mobile and home) at exactly same time (albeit 4 seconds apart) I suspect it might be related to you provider, as some need additional accounts. I am using voiptalk.org in the UK

ok, seems as soon as I post something here, I have a brainwave! Ive now updated my VOIP account with credit (yes, I know...I know) and its making multiple outbounds all at same time! They start 4 secs apart, but I successfully made two calls to my home and mobile. So think I have it all working now.

Now I have my app all working, seems the outbound calls start automatically as I add them from my app. Only thing now is that it seems to only make one call at a time - is this a license issue (I have only demo version just now) or perhaps I need many VOIP provider accounts?

Hi, I am putting together a VB application that reads data from a database, such as the number and name of the person to call, then using the SendMessage function to push these details into IVM I have this adding the details to IVM (although got a couple teething issues which I should be able to resolve) but something just struck me. Even though I can add these in this way - is there a way to 'start outbound calling' using another SendMessage command? I need this to be completely automated and not require the user to have to click the File>Start Outbound calling. Is there a command I can use?

Hi, I have a need to setup an automated inbound and outbound call system, that basically plays various messages and asks the user to simply confirm they got the message. Its a very simple messaging system for field personnel to tell them important information by phone. Inbound looks to be ok using IVM, as I have it reading from a database and making calls ok. For outbound it appears more complex. To decide who to and when calls need to be made is determined by a SQL database table - that is, other systems write some data to a specific table, like a call queue as it where. I need the call system then to poll this table regularly and if an entry (or entries) are found, make the call using the data found.(name and number and message text basically) The things I am struggling to get my head around are, and so am not sure this software can do what I need are: 1. The outbound calls seem to have to be triggered by entering a number(s) into the Outbound text box. Theres seems no other way to start a process of read the DB, make the call, Update the DB etc. (other than an incoming call) - so I guess I need to somehow auto-populate this outbound list ? Has anyone done this sort of thing, or tell me who can maybe help? 2. I of course would like the system to make as many simultaneous outbound calls as my bandiwdth will allow. Can it actually make say 5 or more outbound calls at the same time, or is it really a serial process - ie goes to first number in the list, makes call, then goes to second. Its important to me to make as many as I can at the same time as messages need to be delivered very quickly. Any help/advice appreciated! Paul