hector1954

Since installing Windows Service Pack 2, I am unable to make calls. When I start Express Talk it takes ages attempting to register with the network, then I get the messages: Register authorization failed Error returned: 401 Unauthorized Check username or password for the proxy server Registered as sip:(my username)@sip.internode.on.net When I make a call, I hear the dialling tone, but the phone at the other end does not ring. I get the message: Unable to auto-detect public IP. Using private IP Error call attempt timed-out The server is not replying Call has disconnected Error returned: 401 Unauthorized Check username or password for the proxy server Registered as sip:(my username)@sip.internode.on.net I have double (triple) checked by username and password with my ISP and they are definitely correct. I subscribe to a VOIP service called Nodephone run by an Australian ISP called Internode (www.internode.on.net). It worked without difficulty until I installed Windows Service Pack 2. I am running Windows XP home, as well as Zone Alarm (free) and AVG anti virus (free). I also run Spyware Doctor, Adaware, Spybot S&D, Superantispyware and Windows antispyware, but I don't have them running in the background, as I find they interfere too regularly. I just run scans regularly. I have uninstalled Windows firewall, but that makes no difference to my problem. I have also tried using another softphone (x-lite) but that is also unable to make calls. My ISP will not provide any support for softphones other than the basic settings, and I have changed the SIP listen port to 5060, as specified by my ISP. I have taken my computer to my local computer shop, which uses a different ISP, and Express Talk registers with the network instantaneously and when I make a call, the called phone rings immediately. I am able to use p2p VOIP services such as Skye without difficulty. My modem/router is an iConnectAccess 624. Any suggestions will be very greatfully received. The Express Talk log follows: 12:14:15 Restarting so settings take effect. 12:14:29 SIP Private IP is: 192.168.1.101:5060 12:14:29 Unable to auto-detect public IP. Using private IP 12:14:29 SIP Public IP is: 192.168.1.101:5060 12:14:29 SIP Number: 0871270275@192.168.1.101:5060 12:14:39 Initiated sip call to: 0882691602 12:14:44 Unable to auto-detect public IP. Using private IP 12:15:04 Error call attempt timed-out. 12:15:04 The server is not replying. 12:15:14 Register authorization failed for sip:0871270275@sip.internode.on.net 12:15:14 Error returned : 401 Unauthorized 12:15:14 Check username or password for the proxy server. 12:15:14 Registered as: sip:0871270275@sip.internode.on.net 12:15:19 Call has disconnected 12:16:49 Register authorization failed for sip:0871270275@sip.internode.on.net 12:16:49 Error returned : 401 Unauthorized 12:16:49 Check username or password for the proxy server. 12:16:49 Registered as: sip:0871270275@sip.internode.on.net 12:18:38 Register authorization failed for sip:0871270275@sip.internode.on.net 12:18:38 Error returned : 401 Unauthorized 12:18:38 Check username or password for the proxy server. 12:18:38 Registered as: sip:0871270275@sip.internode.on.net 12:20:13 Register authorization failed for sip:0871270275@sip.internode.on.net 12:20:13 Error returned : 401 Unauthorized 12:20:13 Check username or password for the proxy server. 12:20:13 Registered as: sip:0871270275@sip.internode.on.net 12:21:03 Unable to auto-detect public IP. Using private IP 12:21:48 Register authorization failed for sip:0871270275@sip.internode.on.net 12:21:48 Error returned : 401 Unauthorized 12:21:48 Check username or password for the proxy server. 12:21:48 Registered as: sip:0871270275@sip.internode.on.net 12:23:23 Register authorization failed for sip:0871270275@sip.internode.on.net 12:23:23 Error returned : 401 Unauthorized 12:23:23 Check username or password for the proxy server. 12:23:23 Registered as: sip:0871270275@sip.internode.on.net 12:24:58 Register authorization failed for sip:0871270275@sip.internode.on.net 12:24:58 Error returned : 401 Unauthorized 12:24:58 Check username or password for the proxy server. 12:24:58 Unable to auto-detect public IP. Using private IP 12:24:58 Registered as: sip:0871270275@sip.internode.on.net 12:26:47 Register authorization failed for sip:0871270275@sip.internode.on.net 12:26:47 Error returned : 401 Unauthorized 12:26:47 Check username or password for the proxy server. 12:26:47 Registered as: sip:0871270275@sip.internode.on.net 12:28:22 Register authorization failed for sip:0871270275@sip.internode.on.net 12:28:22 Error returned : 401 Unauthorized 12:28:22 Check username or password for the proxy server. 12:28:22 Registered as: sip:0871270275@sip.internode.on.net 12:29:57 Register authorization failed for sip:0871270275@sip.internode.on.net 12:29:57 Error returned : 401 Unauthorized 12:29:57 Check username or password for the proxy server. 12:29:57 Registered as: sip:0871270275@sip.internode.on.net 12:31:32 Register authorization failed for sip:0871270275@sip.internode.on.net 12:31:32 Error returned : 401 Unauthorized 12:31:32 Check username or password for the proxy server. 12:31:32 Unable to auto-detect public IP. Using private IP 12:31:32 Registered as: sip:0871270275@sip.internode.on.net 12:33:07 Register authorization failed for sip:0871270275@sip.internode.on.net 12:33:07 Error returned : 401 Unauthorized 12:33:07 Check username or password for the proxy server. 12:33:07 Registered as: sip:0871270275@sip.internode.on.net 12:52:03 Express Talk Run 12:52:03 SIP Private IP is: 192.168.1.101:5060 12:52:03 Unable to auto-detect public IP. Using private IP 12:52:03 SIP Public IP is: 192.168.1.101:5060 12:52:03 SIP Number: 0871270275@192.168.1.101:5060 12:52:03 Attempting to register sip:0871270275@sip.internode.on.net 12:52:48 Register authorization failed for sip:0871270275@sip.internode.on.net 12:52:48 Error returned : 401 Unauthorized 12:52:48 Check username or password for the proxy server. 12:52:48 Registered as: sip:0871270275@sip.internode.on.net 12:54:23 Register authorization failed for sip:0871270275@sip.internode.on.net 12:54:23 Error returned : 401 Unauthorized 12:54:23 Check username or password for the proxy server. 12:54:23 Registered as: sip:0871270275@sip.internode.on.net 12:55:58 Register authorization failed for sip:0871270275@sip.internode.on.net 12:55:58 Error returned : 401 Unauthorized 12:55:58 Check username or password for the proxy server. 12:55:58 Registered as: sip:0871270275@sip.internode.on.net 12:56:25 Initiated sip call to: 0882691602 12:56:25 Unable to auto-detect public IP. Using private IP 12:57:16 Error call attempt timed-out. 12:57:16 The server is not replying. 12:57:31 Call has disconnected 12:57:33 Register authorization failed for sip:0871270275@sip.internode.on.net 12:57:33 Error returned : 401 Unauthorized 12:57:33 Check username or password for the proxy server. 12:57:33 Registered as: sip:0871270275@sip.internode.on.net 12:59:22 Register authorization failed for sip:0871270275@sip.internode.on.net 12:59:22 Error returned : 401 Unauthorized 12:59:22 Check username or password for the proxy server. 12:59:22 Registered as: sip:0871270275@sip.internode.on.net 13:05:04 Express Talk Run 13:05:04 SIP Private IP is: 192.168.1.101:5060 13:05:04 Unable to auto-detect public IP. Using private IP 13:05:04 SIP Public IP is: 192.168.1.101:5060 13:05:04 SIP Number: 0871270275@192.168.1.101:5060 13:05:04 Attempting to register sip:0871270275@sip.internode.on.net 13:05:49 Register authorization failed for sip:0871270275@sip.internode.on.net 13:05:49 Error returned : 401 Unauthorized 13:05:49 Check username or password for the proxy server. 13:05:49 Registered as: sip:0871270275@sip.internode.on.net