rfenn

Here is the senario: I have Axon installed and working with IVR.

1. Call comes in

2. IVR answers

3. I presss extention number

4. It connects and answers

If I hang up my extension nothing is wrong. If the caller leaves a voicemail it works fine

If the caller hangs up before the extension does. Axon does not take in any more calls. If my line is called it does not show incomming call and the Avon never answers.

It appears that the extension is still holding the line open in this instance.

Any ideas anyone.

I am having the same problem if you figure it out please let me know.

Thanks

Hi,

I just installed axon along with music on hold player. it all seems to work fine but when i place my phone on hold the caller does not hear the on hold music. if i call the MOH servers extension directly i do hear the music and in my ring groups i also hear the on hold music. but when i actually place a caller on hold. the caller hears nothing. am i missing something?

 

thanks

I have had that same problem for months. No VOIP ever seems to play th OGM for the caller. So basically it is a useless product. I spent days trying everything.

This was months ago I reported this and asked for help on this issue. Nothing has been done about it or addressed about it. I am glad I did the trial on this product as it does not work and it appears that the company does not want to support the issues.

I hope I am wrong and someone finds and answer but I addressed it over 6 months ago and I saw where others before me complained of the same issue.

No fix that I know of.

Sorry for venting but I spent allot of time on this and hate to see others waste there money and time also.

Robert

Yes - very odd. I've also discovered that the IVM menu is working - it's just that nothing is played to the caller. If the caller knows which option to select, they can navigate the menu, but with no sound prompts.

Curtis. I have done that. I have it set up correctly. I even tried to not even use AXON, just direct to IVM.

The call rings in.

The IVM detects it. (althought I cannot get it to stop announcing the call through the speakers even though I have that feature checked not to?)

The call says "answered" and nothing happends. After a few seconds the call hangs up.

It works with the modem. For some reason the VOIP (maybe it is related to the service) does not play the OGM.

I have wasted so much time with this program trying to get them to work. I dont knwo what to do I guess it just does not work.

Thanks for your reply. If you have any other ideas let me know.

Well I am glad that they let me try this product free. So far it has just sucked up days or work for me. It has been buggy and nothing but issues. I thought IVM was made to work with VoIP lines and AXON but I see no support in help about anyting to do with VoIP line and IVM.

I am using a service SIPnumber.net or freedigits.net. They provide a free cool inbound VoIP real phone number. I can get it to call into AXON just fine. Axon will work with this not sure about the transfer feature it does not seem to transfer the call using Express Talk but the 3 way conference worked fine.

I wanted to have the Voip line inbound have axon take the call into IVM.

Play a short "hello" message "if you know the party you are calling dial it now" then hand the call back to the extension they dial.

If no answer to to Voice Mail for that ext.

Problem: Everytime IVM answers the call it has silence then it disconnects

21:44:37 VoIP Call Attendant 0000123456 [Answered]

21:44:37 Answering call...

21:44:46 Call has disconnected

21:44:46 Call disconnected

Once it said it played the greeting but it could not be heard on the otherside here is what it said:

19:28:13 Incoming SIP call

19:28:19 VoIP Call Attendant 5736860110 [Answered]

19:28:19 Answering call...

19:28:27 Answered line [1 "VoIP Call Attendant"] call number [2] cid [5736860110] did[198] drn[0 (0ms)]

19:28:27 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

19:28:37 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

19:28:46 Command - Polite Hangup

19:28:46 Play system prompt: GoodBye

19:28:47 Call has disconnected

19:28:47 Call disconnected

This looks great but nothing was heard on the other end.

I really wanted this to work. Does anyone have any feedback is to what to do. I have tried everyting I can imagine. Over and over reinstalling, changing things etc.

I have given up after hours and hours over 3 days to get this to work.

Does anyone have any idea if this product actually works. I have read through this forum and dont see anyone that has got VoIP to work correctly.

I am really begging here.

Thanks for any help you can give.

Please Help! I have a vendetta now. I have been trying for days to figure out this problem and it has been killing me.

My Configuration using IVON and IVM:

1. I have a VOIP line set up in AXON. Tested incomming call and all ext work.

2. Added IVM.

3. Call comes in on line and rings auto attendant ext 198. Call shows as inswered but does not play OGM silence and call disconntects.

Things I have tried:

1. Used MODEM (NOT VOIP) directly to IVM works fine but sound quality sucks!

2. By passed AXON and tried to get IVM to answer VOIP line. Same results as above, NO OGM play and hang up

3. Played with config to see what worked nothing

The problem I am having is that IVM takes call IDS, Answers but does not play message on VoIP call. Here is the log entry when on VoIP call

10:59:52 Incoming SIP call

10:59:56 VoIP Call Attendant 5086860110 [Answered]

10:59:56 Answering call...

11:00:05 Call has disconnected

11:00:05 Call disconnected

Here is the log when I use modem answer from IVM

11:42:23 Line 1 Unknown [Answered]

11:42:23 Answered line [1 "Line 1"] call number [2] cid [unknown] did[] drn[1 (5969ms)]

11:42:23 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

Does anyone know what this problem is. I have tried everything and really want to get this to work.

I finally got it please disregard the last post. In case this helps the others I will let tell what fixed my problem.

I followed directions form crshman to a tee. What I did not do that corrected the problem is where he says:

"Uplink will now login to the skype account (on your axon server).

Read the SIP PRIVATE IP"

But in this section

Go back to the axon webinterface.

Add an external line

"Line name: Skype

Server: (type the SIP PRIVATE IP supplied by uplink here)

User ID: Skype (the user id should be the same as the user id that you use for uplink to login to axon)

Password (the password should be the same as the one you used for the uplink extension in axon) 1234 in this example"

In the Server: (type the SIP PRIVATE IP supplied by uplink here)

Make sure you put the port number also.

I put the IP address there but not the port and it did not work. When I put the port number after that it worked perfectly.

I spent hours on this I hope this helps. There may be a setting that the port number is different some where but I need to look but I finally got it. Hope this helps others

I have tried this over and over again. I have spent hours on end trying to get this to work with no results. I get the same error also. error "491 Request Pending"

Please help I really want to get this to work with Express Talk and Axon. Thanks