Please Help! I have a vendetta now. I have been trying for days to figure out this problem and it has been killing me.
My Configuration using IVON and IVM:
1. I have a VOIP line set up in AXON. Tested incomming call and all ext work.
2. Added IVM.
3. Call comes in on line and rings auto attendant ext 198. Call shows as inswered but does not play OGM silence and call disconntects.
Things I have tried:
1. Used MODEM (NOT VOIP) directly to IVM works fine but sound quality sucks!
2. By passed AXON and tried to get IVM to answer VOIP line. Same results as above, NO OGM play and hang up
3. Played with config to see what worked nothing
The problem I am having is that IVM takes call IDS, Answers but does not play message on VoIP call. Here is the log entry when on VoIP call
10:59:52 Incoming SIP call
10:59:56 VoIP Call Attendant 5086860110 [Answered]
10:59:56 Answering call...
11:00:05 Call has disconnected
11:00:05 Call disconnected
Here is the log when I use modem answer from IVM
11:42:23 Line 1 Unknown [Answered]
11:42:23 Answered line [1 "Line 1"] call number [2] cid [unknown] did[] drn[1 (5969ms)]
11:42:23 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav
Does anyone know what this problem is. I have tried everything and really want to get this to work.