I haven't yet bought the software, and I think I won't buy it if this is the support they offer. Moreover, the software seems to have some other bugs (when you set commence and expire date and time, it sets the time two hours before (i.e. if you insert 10 AM, it'll set 8 AM)) Today I'm going to do some other tests, then I'll look for another software if I can't get it working as expected (and andvertised...). If you have some news, please let me know.