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A.N

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Posts posted by A.N

    Unable to send email to owners

    in Express Burn

    Posted

    Express Burn is not free. I downloaded the free version and later it told me that I had to purchase the Pro version and would not let me work with Express Burn. How can I download the free version????

     

    Express Burn copied my Audio Files to a DVD RW and it played on the computer. When I tried it on the Bose CD DVD Player, the disc came back with a error message. Is your program designed to record audio files to DVD so that they play back on living room players??

     

    I note that you are charging some $38 for this program but it is not worth 2 cents if it cannot record so that it plays on living room playbacks. I recorded over 200 songs on my DVD RW and it wourld not play back. Can somone please respond to this.

    Hi,

     

    Click on the download now button at http://www.nch.com.au/burn/index.html

    If you click the express burn plus link then it will expire after 14 days.

     

    Does your Bose cd dvd player, support .WMA or .MP3 playback? Express Burn can only burn files to a dvd as data. It will not convert the files to CD audio files.

    If the files were copied in MP3 format, but do not play, then I suspect your player does not support this format. :)

     

    Thankyou

    Can't copy from one drive to another

    in Express Burn

    Posted

    Hi I just installed Express Burn Plus but can't burn from one drive to another. I put the source disk in my DVD ROM drive and a blank one in my DVD RW drive. But when I hit either audio or DVD and then hit Copy, I get a question asking me for the source drive and when I put in my source drive it says the disk is empty!!! Now I can make a copy by using the DVD RW drive for saving to an ISO and then taking the CD out and replacing it with a blank one, but it would be faster if I could just burn from one drive to another. What am I doing wrong?? Thanks

    Hi,

     

    I don't think express burn supports this feature. I will check with the programmers and get back to you :)

    Not Playing in DVD Player

    in Express Burn

    Posted

    Having Same Problem - An Solutions?

    Clifton

    Hi Guys,

     

    Please try the latest version from the website. it has some fixes in it and is version 4.2.

    4.21 should also be release really soon.

    If you still have trouble with the new version, please click on my name and send me a message.

    I will get a diagnostic version off the programmers for you so we can find out where the program is running into problems and get this all sorted and fixed up for yas. :)

     

    Thankyou

    Won't Play in DVD Player

    in Express Burn

    Posted

    Burned my first DVD using Express Burn. Created a file in .avi. Tried to play in my regular DVD player - nothing. Will not start the disk or even recognize the disk. It did try to load it (so, the DVD player knows it has a DVD disk inserted and is trying to 'read or load' it - but could not 'see' it at all to load it.

     

    Just purchased Express Burn and other programs and am thinking about revoking much or all of purchase.

     

    Can you please help. If we can get this work, the suite appears like it will help. If not, then I have something that will not work.

    Hi,

     

    When you burned the dvd, did you select the video dvd button, or the data dvd button?

     

    You will need to use the video dvd option or Express burn will just burn the file onto the dvd as an avi, and won't convert it to be read by the dvd player.

     

    If you did use video dvd, then I would suspect that your dvd player does not like that type of dvd that you are using. Try a different brand, particularly one that is coloured yellow on the bottom. Some lasers don't get reflected very well when disks with blue or silver bottoms are used. Yellow is the standard colour and seems to work the best.

    TDK usually use this colour.

     

    If you can't find a yellow, just change to a differnet brand and it should work ok for you then. :)

     

    Thankyou

    Unable to burn DVD

    in Express Burn

    Posted

    Hi Guys,

     

    Please try the latest version on the website. (we are up to version 4.2 now and have fixed a few issues with this new release).

    If you have the same trouble, please click on my name and send me a personal message.

    I will get a diagnostic version off the programmers for you so we can find out exactly where burn is failing and fix it :)

     

    Once it is fixed we will do a new release. (if its not already fixed)

     

    Thankyou

    1/2 a DVD

    in Express Burn

    Posted

    Hi Guys,

     

    If you have purchased and registered, then please backup your copy before doing the following. (make a copy of the instal file that you used to instal the program)

     

    Please download the latest version from the website, and give it a go.

    If you still get the same problem then please let me know and I will get you a diagnostic version to instal and try.

    The diagnostic version of Express Burn will write what its doing to a file, so that you can send us the file and the programmers can have a look at it and see where express burn is failing.

     

    Once they can see where its failing, it will be fixed a re-released for you. :)

    Debut file size to big

    in Debut

    Posted

    Yes lower the bitrate.

     

    Alternatively, you can record with Debut, then use Prism to convert the video file to most other formats while at the same time changing the Compression, Bitrate etc to reduce the file size. :D

    No Sound Whatsoever

    in Express Scribe

    Posted

    Same thing happening here too. Some files play fine but others do not. I am completely lost.

     

    Anybody have any ideas?

     

    Hi,

     

    In the event of some files playing and some not, it can be to do with the type of file being played, or simply the file itself.

    If there is a slight corruption caused either through sending via email or other means, then Express Scribe might not be able to play it.

    You may need to install a piece of software that came with your recorder and then express scribe will borrow that codec to open the file.

     

    In the event that you can open the file in say Media Player, but Scribe won't open it, try downloading the free version of switch from http://www.nch.com.au/switch and then convert the file to a different format. (converting to the same format will most likely work to).

    This way if there are any corruptions, or Scribe can't open the file type, when you convert the file, any corruptions should be fixed so that you can then open the file with Scribe.

     

    A.N

    Chimpmunks in Express Scribe

    in Express Scribe

    Posted

    I'm getting the same problem with a .wma file. Altering the Fast Forward/Rewind settings doesn't help. File plays OK in other applications. Could it be connected with updating to Windows Media Player 11, which I did recently?

     

    Hi,

     

    If you are using a foot pedal, then the play and fast forward buttons may be mixed up.

    Otherwise the increased speed slidebar to the bottom right of the window will adjust the playing speed.

    Windows media player 11 won't affect anything.

     

    A.N

    Foot pedal wizard problem

    in Express Scribe

    Posted

    Hi

     

    I am new to Express scribe. I have a pedal that was made for a lady I work for sometimes - several people have successfully used them so I know they do work. The problem is that when I'm setting the pedal up and using the foot pedal control wizard the box in the wizard that says 'press foot pedal' flashes up so quickly that I cannot press the pedal quickly enough to register the pedal! What I end up with is a situation where I've not pressed the pedal quickly enough and it thinks that stop and go are the same - so I get a machine gun kind of sound as the voice stops and starts simultaneously.

     

    Any ideas anyone, I am desperate to get this working as the F keys are so much slower and I have deadlines to meet!

     

    Many thanks

    Sian

     

    Hi,

     

    It sounds like one of the pedals could be stuck down and therefor thats why the window goes away straight away.

    Try unplugging the foot pedal and then run the wizard, if the press button dialogue stays up then you know that the pedal is making the window go away.

    I'd try another one if this is the case.

     

    A.N

    Save Express Talk Settings

    in Express Talk

    Posted

    Hi,

     

    Yes there is one way to back it up, You need to Export two registry folders once you have the program configured the way you want it.

    The folders are:

    HKEY_LOCAL_MACHINE\SOFTWARE\NCH Swift Sound\Talk

    HKEY_CURRENT_USER\Software\NCH Swift Sound\Talk

     

    When you use the export option, all subfolders and keys from that folder are bundled into 1 file that you just double click to restore all the data.

     

    So your client would just install Express talk, Double click both the registry files you give them, and then re-run the Audio setup wizard in the Talk menu.

     

    :)

    How to backup Extension User Lists

    in Axon

    Posted

    Hi,

     

    You need to backup a registry folder which contains all the information for the Extensions, External Lines, Groups and dialling plans.

    HKEY_LOCAL_MACHINE\SOFTWARE\NCH Swift Sound\Axon\Lines

    When you restore this folder, all extensions will be back

     

    B)

    Axon sometimes cannot find extensions

    in Axon

    Posted

    If there is excessive amounts of network traffic then Axon May think Express Talk is busy and therefore send the call straight to VoiceMail.

    The computer with express talk may be really busy at the time and then have the same effect as the first scenario with Axon not getting a reply fast enough.

     

    I gather your using the setting 'transfer to voicemail if unanswered or busy'

    What you could do to possibly get around this is put the extension and voicemail into a group and set the voicemail to start ringing after a set number of rings. then if the computer with express talk isn't found straight away, it will still have a chance to start ringing if axon finds it before the voicemail starts ringing.

    Try Updating to Axon 1.07 if you haven't already done so.

    Timer for charging for calls

    in Axon

    Posted

    Hi,

     

    The latest Axon 1.07 can log each call to a database, recording who made the call, where it was to, and how long the call was made.

    You could make a simple query to Select an extension number, then add up the total time and multiply it by what ever value you want to create a price.

    And that would be free.

    offsite access? How!?

    in Axon

    Posted

    Hi Simon,

     

    You need to use the public IP address that the Axon computer is connected on, in the 'Server (SIP Proxy or Virtual PBX)' section of express talk.

    Though Express Talk probably still won't be able to see the Axon Computer because the Network Address Translation on the internet router would most likely be blocking all the ports to that computer.

    What you would need to do is forward ports 5060-5065, 5070-5075, 8000-8010, and 606 if using on hold music, from the Axon computer by using the settings in the router to do this.

    And Yes this does work.

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