phill

We would buy this software in a minute if someone from this company would actually tell us how to get it to work with Sipura we have a spa9000 and spa942's I've tried everything to get it to work..

Could you guys atleast tell us it doesn't work with Sipura, so we can stop wasting our time?

Thanks...

I think the only way this can work in your Spa is to put the extention of your IMS registered with Axon in your Spa.

Example: 197

197@192.168.xxx.xxx did not work for me

192.168.xxx.xxx@197 did not work

192.168.xxx.xxx:606 did not work

197 worked

Make sure that extention 197 or whatever you have chosen to use for your MOH is registered with Axon.

To see if it is registered login to your Axon web control panel, select extentions and look under Status, if you see

sip:197@xxx.xxx.xxx:port then you have sucessfully registered IMS with Axon.

If you don't see the status for extention 197, then do the following.

First shut down both Axon and IMS, then restart IMS first waite a few seconds and then Axon. (This is just one of the solutions I used to get me going)

From you Spa phone dial 197, if you hear music on hold, then you are in business the rest is up to you how you can use the hold button is it's difrent from phone to phone.

Hope this will help or at least get you in some directions, if it work please hola back!!!

Cheers

Phill

I tried with random RTP port but no difference. I had the 1.1.1.14 firmware from the beginning but Grandstream sad there was a bug with attended transfer so I got the 1.1.2.23 firmware from them.

Strange thing is that unattended transfer works fine.

When using a analog phone connected to a Linksys RT31P2 as caller it also works fine so the problem must be with the BT200 and Axon.

//Micke

I don't have a BT200; I think if you are on same LAN try not to use any NAT servers or set it to "No"

see if that will help.

I am having the same problem if you figure it out please let me know.

 

Thanks

I believe that it depends on what type of adapter or softphone you are using.

Can you please repost with specifig info on what you are using to receive and make calls and

maybe somebody with the same hardware or softphone can help.

Hi, and thanks for the reply. The username/password is correct - the log returns error 401 and then immediately afterwards registers successfully. It seems somewhere the SIP server drops the connection in between successful registrations. Not sure why.. Any help is much appreciated.

I think the proxy sever for vonage is "sphone.vopr.vonage.net:5061", try it with the port number and see if that will fix it.

Cheers

Phill

Hi,

 

Axon seems to keep dropping the softphone registration and the re-acquiring it, but it's leading to dropped calls (I think). Log is:

 

18:12:00 Register authorization failed for sip:44xxxxxxxxxxx@sphone.vopr.vonage.net

18:12:00 Error returned : 401 Unauthorized

18:12:00 Check username or password for the proxy server.

18:12:00 Registered as: sip:44xxxxxxxxxxx@sphone.vopr.vonage.net

18:14:10 Register authorization failed for sip:44xxxxxxxxxxx@sphone.vopr.vonage.net

18:14:10 Error returned : 401 Unauthorized

18:14:10 Check username or password for the proxy server.

18:14:10 Registered as: sip:44xxxxxxxxxxx@sphone.vopr.vonage.net

18:21:26 Register authorization failed for sip:44xxxxxxxxxxx@sphone.vopr.vonage.net

18:21:26 Error returned : 401 Unauthorized

18:21:26 Check username or password for the proxy server.

18:21:26 Registered as: sip:44xxxxxxxxxxx@sphone.vopr.vonage.net

 

Any reason for this??? TIA

 

Ian.

The answer for your problem is infront of you.

(Check username or password for the proxy server.)

Hi Gents,

I'm not an expert; I just want to help since I had the same problems.

Try to adjust your Sip Compatibility Options located in the Advanced sip server settings and see if that will solve your problem.

Take a look at this thread http://nch.invisionzone.com/index.php?showtopic=2881

If that work, please reply back with a Y or N , for other’s who’re having the same problems.

I'm using the SPA 2000 with out any problems.

Can't realy understand your questions!!

The outbound calls of both lines work perfectly, as well as the calls between extensions.

But I do not obtain that they enter the call of outside.

I reach twice with the same configuration, although the line sounded only some seconds.

Try and see if this will help.

Click on External Line and then click to edit your Vontel line.

When you click on edit, you will see Advanced Line Settings - click on that.

And then enable Call Activity Polling - make sure to save before you exit.

Hope that will solve your problem.

Cheers

Phill

Adrian, just a quick question for you. Does the incoming call disconnect after 6 seconds?

Hey Hernan!

I had the same problem too, the way I solve this is by renaming the Outbound Dialing Plan to default.

If I use some other name like Vonage, Spa or what ever name, Axon does not dial out.

Try to rename your DP Name: SPA1 to default

Please reply if that works, so that we can report it as a bug.

Cheers

Phill

If you mean the Default Start Prompt!!!

You must enter a full file path to a wav file path

(eg. "\\Server\My Files\Recordings\Start Prompt.wav").

Hope that help